Part of our Customer Support agents
AI agents for customer support teams in hospitality
Actionist is an AI automation tool whose agents operate the apps your hospitality support team already uses, from sweeping three OTA inboxes by hand to drafts waiting for your approval each morning.
Hospitality support teams get back the hours lost to inbox sweeps, review replies, and complaint write-ups.
AI Employees for Hospitality Customer Support in 4 simple steps
Manual Time
We'll go over where you currently waste your time doing manual tasks.
Actionist Automations
We'll show you exactly how Actionist can automate these manual tasks.
Your Benefits
How much time and money you'll save by onboarding AI agents.
Easy to use
We'll show you how easy it is to enable AI across your business.
Where you spend your time
We know how your week actually goes
- Every OTA and email message has a draftBooking.com, Expedia, Airbnb, and email questions arrive matched to the booking with a reply ready to approve.
- Every review answered in your voiceNew TripAdvisor, Google, and Booking.com reviews get a draft reply that names what the guest actually said.
- In-stay requests reach the right departmentA request for towels or a late turn-down is routed with the room number, not lost in a chat thread.
- Complaints reach the duty manager preparedSeverity, timeline, and recovery options are on the page before the manager speaks to the guest.
- Receipts and billing queries sorted fastFolio copies and invoice details are found and drafted for approval, with refunds left to a person.
- A weekly picture of what guests sayComplaint themes, review trends, and reply times are gathered for the Monday meeting.
And hundreds of other tasks you do manually..
An agent can take a lot off your team's plate. Take a look below to see the time and cost you could save by adding AI agents to your Hospitality Customer Support team's day.
Where the hours go
Guest messages are scattered across Booking.com, Expedia, Airbnb, and the shared mailbox, so the first hour of every shift goes on opening each one, finding the booking, and typing the same parking and check-in answers again.
An agent sweeps each inbox on a schedule, matches every message to its booking, and drafts the reply from your answer sheet, so you start the shift editing instead of searching.
Reviews pile up across TripAdvisor, Google, and Booking.com, and replies are either rushed templates or skipped, which tells the next guest that nobody is reading.
An agent watches each platform, drafts a reply that names what the reviewer wrote, and queues critical reviews for the general manager to approve before anything is posted.
A complaint lands and the duty manager has to piece together what happened from the booking notes, the messages, and the staff log before they can say anything to the guest.
An agent sorts the complaint by severity, assembles the timeline, lists the gestures used before, and drafts a measured acknowledgement, so the manager walks in prepared.
After checkout the questions keep coming: a receipt for expenses, a company invoice, an unexplained charge, a lost phone charger, and each one needs someone to find the folio first.
An agent finds the folio, drafts the explanation or the receipt reply, collects the company details finance needs, and passes lost property to housekeeping, with refunds left to a person.
Actionist Will Automate
What one automation looks like
A week with your Hospitality Customer Support agents
Some of the apps for your Hospitality Customer Support team
Some of the support apps your agent operates for you. Hundreds more are in the Actionist App Store.
Your Agent wakes up Automatically whenever something happens
Your agents watch the apps you already use and act the moment something happens, usually within about a minute, handle it based on your instructions, 24/7.
When a message appears in the shared inbox or an OTA tab, the agent picks it up within about a minute, finds the reservation in the PMS, reads the guest question, and drafts a reply from your answer sheet. The draft waits in the approval queue and is never sent on its own.
Use cases for this team
Your benefits
Where the time goes back
What you do manually today
What your agent runs for you
- Customer Support210 min / weekSweeping three OTA inboxes each morning
Someone opens Booking.com, Expedia, and Airbnb in turn, reads each message, and searches the PMS to find which stay it belongs to before typing a reply.
Customer Support Agent0 minAgent sweeps and drafts before the shiftAn agent reads each inbox on a schedule, finds the reservation, and drafts the reply, so the team begins the day approving instead of searching.
- Customer Support150 min / weekReplying to reviews on three platforms
Reviews are checked one platform at a time, and replies are either copied from a template or put off until the next quiet day.
Customer Support Agent0 minAgent drafts a named reply for each reviewAn agent drafts a reply that mentions what the guest wrote, in your tone, and queues critical ones for the general manager.
- Customer Support120 min / weekPiecing together a complaint
The duty manager reads the booking notes, the messages, and the staff log to work out what happened before speaking to the guest.
Customer Support Agent0 minAgent builds the timeline and optionsAn agent assembles the timeline, tags the severity, and lists the gestures used before, so the manager chooses the response.
- Customer Support100 min / weekFinding folios for receipt requests
For every receipt request someone locates the stay in the PMS, prints or exports the folio, and writes a reply with the attachment.
Customer Support Agent0 minAgent finds the folio and drafts the replyAn agent finds the folio, attaches the PDF to a draft reply, and queues it for approval, passing any refund question to a person.
- Customer Support120 min / weekCompiling the weekly guest themes
Before the Monday meeting someone reads the week reviews and complaints and tallies themes into a slide for the general manager.
Customer Support Agent0 minAgent builds the digest on FridayAn agent tags themes, counts them, and writes a one-page digest with examples, ready for the Monday meeting.
What that's worth
Calculate what your team saves
Based on typical team usage: the visible tasks plus a few other automations the agent runs: ~7 hrs / person / week of admin work automated.
How easy it is to use
We'll do all the heavy lifting for you.
From entering your website address to having a working AI team, no effort from you.
- Step 1
Enter your website
- We'll research your business
- Automatically configure everything for you
- Step 2
Actionist Auto
Optional- Watches you work
- Creates your agents, workflows and schedules
- Step 3
Marketplace
- Hundreds of apps, plus agents and workflows
- Pre-configured by other users
- Step 4
Invite your team
- We'll automatically onboard them too
- Focus on the things that matter
Enter your website URL for a personalised demo
See exactly what Actionist would automate for your business.
You stay in control
An agent that reads guest messages and sees booking details has to earn trust. Actionist is built so you see what it drafted, approve what reaches a guest, and decide anything that involves money or judgement.
Replies, review responses, and mid-stay messages are drafted and queued. Nothing reaches a guest or a review site unless you approve it or widen that autonomy yourself.
The agent lists options used in past cases but never offers a refund, upgrade, or credit. The duty manager or general manager decides.
Anything about safety or a serious incident is flagged to the duty manager with the facts attached, and the agent does not judge how serious it is.
Guest details are encrypted and never used to train a model. You can self-host if your group has strict rules, and every draft and routing step is logged.
More Hospitality teams
More use cases for Hospitality Customer Support teams
Frequently asked questions
Does my hospitality support team need to be technical to use Actionist?
How do I get started with a support agent for my hotel or restaurant?
How do I make customised AI agents for the way our guest relations team works?
How quickly can I set a guest support agent up?
Where does guest data live, and is it used to train AI models?
Booking.com and Expedia extranets have no useful API. Will the agent still read them?
Will it reply to a guest or post a review response without me seeing it?
Can it answer our front desk phone line?
What about messages that arrive when nobody is at the desk?
See an agent draft your morning guest replies
Book a free demo and watch an Actionist agent sweep an OTA inbox, find the booking behind each message, and draft the replies for your approval.
Your agents run 24/7 on your organisation's own Actionist cloud machine.