Part of our Customer Support agents
AI agents for customer support teams in nonprofits
Actionist is an AI automation tool whose agents operate the help desk and inbox your nonprofit already uses, so questions from the people you serve get a drafted answer and a named owner.
Nonprofit support teams can hand the sorting, drafting, and logging to agents and keep every conversation that needs care.
AI Employees for Nonprofits Customer Support in 4 simple steps
Manual Time
We'll go over where you currently waste your time doing manual tasks.
Actionist Automations
We'll show you exactly how Actionist can automate these manual tasks.
Your Benefits
How much time and money you'll save by onboarding AI agents.
Easy to use
We'll show you how easy it is to enable AI across your business.
Where you spend your time
We know how your week actually goes
- Enquiries answered from your criteriaEligibility, hours, and what-to-bring replies are drafted from your published pages, ready for a coordinator to approve.
- Status questions that stop piling upPeople asking where they are on a waitlist get a drafted update from the case record, not a week of silence.
- Event guests helped before the doors openTicket changes and joining details are drafted, and refund requests go to a person with the facts attached.
- Complaints logged with the clock runningEach complaint has a received date, an owner, and an acknowledgement drafted inside your policy window.
- Concerns reach the right person untouchedAnything raised through the concern form is forwarded as written to the named lead, never sorted or judged.
- Built around your organizationExamples only. Build a custom agent for any question your team keeps answering.
And hundreds of other tasks you do manually..
An agent can take a lot off your team's plate. Take a look below to see the time and cost you could save by adding AI agents to your Nonprofits Customer Support team's day.
Where the hours go
The program inbox fills with the same questions about who can apply, what to bring, and where the entrance is, and the coordinator answering them is the same person who is supposed to be running the session.
An agent drafts each reply from your published criteria, with the line it relied on, so a coordinator approves in a minute instead of typing for ten.
People on a waitlist write every week to ask where they stand, nobody has time to look them up, and the silence makes the next message angrier than the last.
An agent looks up each person in the case record and drafts a status update, so the answer is waiting for a coordinator to approve.
A complaint arrives by email, a second one by the website form, and the response window in your policy has closed before anyone realised it had opened.
An agent logs every complaint on the day it arrives, counts the window, drafts the acknowledgement, and nudges the owner as the deadline nears.
A funder asks what people contacted you about and the answer is assembled from memory, because nobody has grouped a year of tickets by theme.
An agent tags each ticket by topic and program as it comes in, so the quarterly themes are a query and not a project.
Actionist Will Automate
What one automation looks like
A week with your Nonprofits Customer Support agents
Some of the apps for your Nonprofits Customer Support team
Some of the nonprofit support apps your agent operates for you. Hundreds more are in the Actionist App Store.
Your Agent wakes up Automatically whenever something happens
Your agents watch the apps you already use and act the moment something happens, usually within about a minute, handle it based on your instructions, 24/7.
Use cases for this team
Your benefits
Where the time goes back
What you do manually today
What your agent runs for you
- Enquiries170 min / weekAnswering the same program questions
A coordinator types the same reply about eligibility, hours, and what to bring, several times a day, between running sessions.
Enquiries Agent0 minAgent drafts from your published pageAn agent drafts each reply from your published criteria and quotes the line it used. A coordinator edits and approves.
- Status120 min / weekLooking up where someone stands
Applicants write to ask where they are on the waitlist, and someone opens the case system for each one before answering, if they have time.
Status Agent0 minAgent looks up and drafts the updateAn agent finds the person in the case tracker and drafts a short update in your approved wording for a coordinator to approve.
- Complaints90 min / weekTracking complaints against the policy window
Complaints arrive by email and by form, get logged in two places, and the acknowledgement date is worked out in someone's head.
Complaints Agent0 minAgent logs and counts the windowAn agent logs each complaint with its received date, counts the response date, notifies the owner, and drafts the acknowledgement.
- Events130 min / weekHandling event ticket questions and changes
In the fortnight before an event the events lead answers questions about access, parking, and ticket changes from a phone while setting up.
Events Agent0 minAgent drafts answers and logs changesAn agent drafts answers from the event page, confirms changes, and logs refund requests for a person to decide.
- Reporting100 min / weekGrouping tickets for the funder narrative
At report time someone reads a year of tickets to work out what people contacted you about.
Reporting Agent0 minAgent tags tickets as they come inAn agent tags each ticket by topic and program as it arrives, so the quarterly themes are a table, not a rebuild.
What that's worth
Calculate what your team saves
Based on typical team usage: the visible tasks plus a few other automations the agent runs: ~7 hrs / person / week of admin work automated.
How easy it is to use
We'll do all the heavy lifting for you.
From entering your website address to having a working AI team, no effort from you.
- Step 1
Enter your website
- We'll research your business
- Automatically configure everything for you
- Step 2
Actionist Auto
Optional- Watches you work
- Creates your agents, workflows and schedules
- Step 3
Marketplace
- Hundreds of apps, plus agents and workflows
- Pre-configured by other users
- Step 4
Invite your team
- We'll automatically onboard them too
- Focus on the things that matter
Enter your website URL for a personalised demo
See exactly what Actionist would automate for your business.
You stay in control
A nonprofit support team talks to people in hard moments. Actionist is built so a person approves every reply, sensitive messages reach the right human untouched, and you can see everything the agent did.
Drafts to clients, guests, and supporters are queued for a coordinator. Nothing is sent from your inbox unless you have widened that autonomy yourself.
A report-a-concern entry or a message that mentions harm or a crisis is forwarded to the named lead unchanged. The agent never judges how urgent it is.
The agent quotes the policy and gathers the facts. Whether to refund, waive, or make an exception is always your decision.
Case notes, tickets, and survey answers are encrypted and never used to train a model. Self-host on your own server if your board prefers it.
More Nonprofits teams
More use cases for Nonprofits Customer Support teams
Frequently asked questions
Does my nonprofit support team need to be technical to use Actionist?
How do we get started with a support agent for a small nonprofit team?
How do I make a custom agent for a support job that is not shown here?
How quickly can I set up a first nonprofit support agent?
Will the agent reply to people we serve without a person seeing it?
What happens if someone writes in distress or raises a safeguarding concern?
Our case system and help desk have no integration. Can an agent still work with them?
We hold sensitive information about the people we serve. Is it safe to give an agent access?
Is this meant to replace our coordinators or volunteers who answer questions?
See an agent sort a program inbox and log a complaint
Book a free demo and watch an Actionist agent read an enquiry, look up a status, draft the reply, and log a complaint with its response date, with every message waiting for your approval.