Part of our Customer Support agents
AI agents for customer support teams in veterinary practices
Actionist is an AI automation tool whose agents operate the apps your veterinary client care team already uses, so messages are sorted, routine questions drafted, and health questions reach the vet untouched.
Veterinary support teams get back the hours lost to inbox sweeps, callback lists, and the same five questions.
AI Employees for Veterinary Customer Support in 4 simple steps
Manual Time
We'll go over where you currently waste your time doing manual tasks.
Actionist Automations
We'll show you exactly how Actionist can automate these manual tasks.
Your Benefits
How much time and money you'll save by onboarding AI agents.
Easy to use
We'll show you how easy it is to enable AI across your business.
Where you spend your time
We know how your week actually goes
Client care in a practice is mostly small, repeated moments: where to park, what a vaccination costs, whether anyone called back. Each one matters to an owner.
Actionist agents take the sorting and drafting, while your receptionists and vets keep every conversation that needs a person.
- One queue instead of five inboxesEmail, WhatsApp Business, the web form, Facebook and Instagram are swept into one sorted list before the doors open.
- Health questions reach the vet, untouchedAny message about an animal's condition is passed to the on-duty vet as written. The agent never judges urgency.
- Routine questions drafted from your sheetHours, parking, prices, and what to bring are drafted from the practice's answer sheet, ready for your approval.
- Sensitive moments handled by peopleBereaved owners come off reminder lists, and condolence cards and complaints are lined up for a person to write.
- Owner records that stay accurateAddress changes, bounced emails, and duplicate owners are caught before the next reminder run misses someone.
- Built around your practiceExamples only. Build a custom agent for any client-care routine your practice repeats.
And hundreds of other tasks you do manually..
An agent can take a lot off your team's plate. Take a look below to see the time and cost you could save by adding AI agents to your Veterinary Customer Support team's day.
Where the hours go
Messages arrive on five channels, so a worried owner's question about a pet sits in the Facebook inbox until someone happens to look, and nobody is sure who saw it.
An agent sweeps every channel into one sorted queue and passes anything about an animal's health to the on-duty vet exactly as written, with no reply of its own.
Voicemail transcripts and missed calls pile up as a blinking list, and callbacks promised at lunchtime are forgotten by closing.
An agent reads each transcript from your phone app's log, groups callers by topic, and flags promised callbacks that were never ticked off.
The same questions about hours, parking, and prices take up the desk all day, and each reply is typed fresh and sometimes quotes last year's price.
An agent drafts each answer from the practice's approved sheet and holds it for approval, so replies stay consistent and current.
A reminder reaches an owner whose pet has just died, or a complaint sits unacknowledged in someone's inbox, because nobody owns the list.
An agent keeps the opt-out list current, lines up condolence cards for the vets to write, and passes every complaint to the practice manager as written.
Actionist Will Automate
What one automation looks like
A week with your Veterinary Customer Support agents
Some of the apps for your Veterinary Customer Support team
Some of the apps your veterinary support agent operates for you. Hundreds more are in the Actionist App Store.
Your Agent wakes up Automatically whenever something happens
Your agents watch the apps you already use and act the moment something happens, usually within about a minute, handle it based on your instructions, 24/7.
Use cases for this team
Your benefits
Where the time goes back
What you do manually today
What your agent runs for you
- Messages200 min / weekSweeping five inboxes before opening
Someone opens the email, WhatsApp, the form, and two social pages one after another, then works out which messages are for the vet and which for the desk.
Messages Agent0 minAgent sweeps and sorts into one queueAn agent sweeps every channel into one sorted queue and passes animal-health messages to the vet untouched before the doors open.
- Voicemail150 min / weekWriting down who called from a blinking light
Each voicemail is played, noted by hand, and turned into a callback list, then half the promised callbacks go missing by closing.
Voicemail Agent0 minAgent reads transcripts and flags open callbacksAn agent reads the transcripts from your phone app and groups callers by topic, then lists promised callbacks still open at closing.
- Routine replies120 min / weekTyping the same answer about parking and prices
The desk types opening hours, directions, and prices from memory, sometimes quoting an old price or a closed day.
Routine replies Agent0 minAgent drafts from the approved answer sheetAn agent drafts each reply from the practice's approved sheet and holds it for approval, so answers match the current price list.
- Sensitive contact90 min / weekRemembering who must not get a reminder
Someone tries to remember which owners have lost a pet before each reminder run, and complaints sit in whichever inbox they arrived in.
Sensitive contact Agent0 minAgent keeps the opt-out list and complaint logAn agent keeps the opt-out list current, lines up condolence cards for the vets, and passes every complaint to the manager as written.
- Client records110 min / weekFixing details one bounced email at a time
Address changes, bounced emails, and duplicate owners are found only when a reminder fails to arrive.
Client records Agent0 minAgent lists changes and duplicates for the deskAn agent reads changes and returned post, lists duplicates and bounces, and prepares each fix for the desk to enter.
What that's worth
Calculate what your team saves
Based on typical team usage: the visible tasks plus a few other automations the agent runs: ~5 hrs / person / week of admin work automated.
How easy it is to use
We'll do all the heavy lifting for you.
From entering your website address to having a working AI team, no effort from you.
- Step 1
Enter your website
- We'll research your business
- Automatically configure everything for you
- Step 2
Actionist Auto
Optional- Watches you work
- Creates your agents, workflows and schedules
- Step 3
Marketplace
- Hundreds of apps, plus agents and workflows
- Pre-configured by other users
- Step 4
Invite your team
- We'll automatically onboard them too
- Focus on the things that matter
Enter your website URL for a personalised demo
See exactly what Actionist would automate for your business.
You stay in control
An agent reading owner messages and phone logs only earns trust if you stay in control. Actionist lets you decide what it can draft, see what it touched, and approve anything that reaches an owner.
Replies, collection notes, and aftercare emails are drafted and held for a person to approve. Nothing reaches an owner unless you widen that autonomy yourself through Approval Modes.
The agent never judges urgency or comments on symptoms. A message about an animal's health is copied to the on-duty vet exactly as written, with no reply from the agent.
Condolence cards, complaint replies, and anything about a pet that has died are for a person to write. The agent only keeps lists and logs so nobody is missed.
Each message sorted, draft prepared, and list updated is recorded with a timestamp. Owner data stays encrypted, is never used to train a model, and can be self-hosted.
More Veterinary Clinics teams
More use cases for Veterinary Customer Support teams
Frequently asked questions
Does my veterinary support team need to be technical to use Actionist?
How do I get started with a customer support agent for my practice?
How do I make customised AI agents for how my practice talks to owners?
How quickly can I set a support agent up?
How does an agent work with our phone system and WhatsApp Business without an API?
Will the agent reply to owners on its own?
What happens when an owner writes that their animal seems unwell?
Who handles complaints and bereaved owners?
Where does our owner and phone data live, and is it used to train AI?
See an agent sort your messages and hand health questions to the vet
Book a free demo and watch an Actionist agent sweep your inbox, draft a reply from your answer sheet, and pass an animal-health message to the vet untouched.