Part of our Customer Support agents
AI agents for customer support teams in event planning
Actionist is an AI automation tool whose agents operate the apps your event customer support team already uses, from retyping one parking answer all week to drafted replies waiting for approval.
Event support teams get back the hours lost to repeat questions, ticket changes, and chasing exhibitors and speakers.
AI Employees for Event Planning Customer Support in 4 simple steps
Manual Time
We'll go over where you currently waste your time doing manual tasks.
Actionist Automations
We'll show you exactly how Actionist can automate these manual tasks.
Your Benefits
How much time and money you'll save by onboarding AI agents.
Easy to use
We'll show you how easy it is to enable AI across your business.
Where you spend your time
We know how your week actually goes
An event support desk is never quiet for long. The same agenda, parking, and ticket questions arrive all through the countdown, then a flood of where-is-it messages lands on show day.
Actionist builds AI agents for event customer support that read the inbox, check the order, and draft the reply. Your team approves what goes out and keeps the conversations that need a person.
- Repeat questions answered from one sourceAgenda, parking, and what a ticket includes get a drafted reply from the confirmed plan, for your approval.
- Ticket changes made once, correctlyName swaps, transfers, and duplicates are checked against the order before anyone edits a badge list.
- Access needs reach the right peopleEach requirement goes to the venue or caterer untouched, with a confirmation tracked until it is arranged.
- Exhibitors and speakers chased on scheduleMissing decks, bios, and delivery details are listed and followed up on a schedule you set.
- Show day messages kept ahead of the queueRoom, shuttle, and time questions get drafted answers while the team is on site, ready to approve.
- Built around your support deskThese are examples of what an event support agent can do. Build a custom agent for any reply you repeat.
And hundreds of other tasks you do manually..
An agent can take a lot off your team's plate. Take a look below to see the time and cost you could save by adding AI agents to your Event Planning Customer Support team's day.
Where the hours go
The same agenda, parking, and what-does-my-ticket-include questions arrive all through the countdown, and each one means opening the order and retyping an answer that is already written down somewhere.
An agent reads each question, checks the order, and drafts the reply from the confirmed plan, so you approve a queue instead of retyping the same answer.
Ticket transfers, name swaps, and waitlist offers happen in the ticketing platform by hand, and a missed swap means the wrong name on a badge or an empty place nobody offered.
An agent checks each change against the order, logs refunds for finance to decide, and drafts waitlist offers in order, so badge lists stay right.
Access and dietary answers sit scattered across registration forms and emails, and the caterer wants one clean sheet before the numbers cutoff that nobody has time to build.
An agent compiles every requirement into one sheet and passes each to the venue or caterer untouched, then tracks the confirmation until it is arranged.
Exhibitors and speakers send decks, bios, and delivery references late, and the person chasing them keeps a private list that falls apart the week before the show.
An agent keeps one list of what is missing from whom, drafts each follow-up on schedule, and shows you the gaps before the content deadline.
Actionist Will Automate
What one automation looks like
A week with your Event Planning Customer Support agents
Some of the apps for your Event Planning Customer Support team
Some of the event support apps your agent operates for you. Hundreds more are in the Actionist App Store.
Your Agent wakes up Automatically whenever something happens
Your agents watch the apps you already use and act the moment something happens, usually within about a minute, handle it based on your instructions, 24/7.
When a transfer form arrives, the agent checks it against the original order within about a minute, prepares the badge list edit, and logs the change. The confirmation to the delegate is drafted and waits in the approval queue; nothing is changed on the live list until you agree.
Use cases for this team
Your benefits
Where the time goes back
What you do manually today
What your agent runs for you
- Ticket desk210 min / weekChecking the order before every reply
Someone opens the ticketing platform for each question, finds the order, and checks the ticket type and payment status before typing a single word of reply.
Ticket desk Agent0 minAgent attaches the order to the ticketAn agent looks up the order behind each question and attaches the ticket type and payment status to a drafted reply for approval.
- Access and dietary150 min / weekBuilding the requirements sheet by hand
Answers are copied from registration forms and emails into a spreadsheet one at a time, then reformatted for the caterer and again for the venue before the cutoff.
Access and dietary Agent0 minAgent keeps one master sheetAn agent copies each answer as written into one sheet and passes each to the venue or caterer, tracking until the confirmation is back.
- Exhibitor desk180 min / weekChasing decks, bios, and delivery references
A private list of who has sent what is checked against the shared folder, and each late exhibitor or speaker gets a separate hand-typed chaser.
Exhibitor desk Agent0 minAgent lists gaps and drafts the chasersAn agent compares the tracker to the folder, lists what is missing from whom, and drafts one follow-up each for approval.
- Show day120 min / weekTyping room and shuttle answers on site
While the team is on site, the same where-is-it questions arrive and are answered one by one from memory, with changes missed after a session moves.
Show day Agent0 minAgent drafts from the current run sheetAn agent drafts answers from the run sheet, refreshes the saved replies after a change, and the duty manager approves in one pass.
- Post-event130 min / weekReading every survey comment for problems
Hundreds of free-text answers are read one by one and the complaints pulled out by hand into a document before the client debrief.
Post-event Agent0 minAgent sorts problem comments by themeAn agent sorts the problem comments into venue, content, food, and logistics, quotes them as written, and counts each theme for the debrief.
What that's worth
Calculate what your team saves
Based on typical team usage: the visible tasks plus a few other automations the agent runs: ~6 hrs / person / week of admin work automated.
How easy it is to use
We'll do all the heavy lifting for you.
From entering your website address to having a working AI team, no effort from you.
- Step 1
Enter your website
- We'll research your business
- Automatically configure everything for you
- Step 2
Actionist Auto
Optional- Watches you work
- Creates your agents, workflows and schedules
- Step 3
Marketplace
- Hundreds of apps, plus agents and workflows
- Pre-configured by other users
- Step 4
Invite your team
- We'll automatically onboard them too
- Focus on the things that matter
Enter your website URL for a personalised demo
See exactly what Actionist would automate for your business.
You stay in control
An agent that touches attendee questions, tickets, and complaints only earns trust if you stay in control. Actionist is built so every reply waits for your approval and every change leaves a record.
A reply, a waitlist offer, or a session update is drafted and queued for your sign-off. Nothing reaches an attendee unless you widen that autonomy.
The agent logs each refund request and complaint with the facts attached. A person decides the outcome and what is said back.
Each name swap, transfer, and draft is logged with a timestamp, so you can see what changed and why.
Names, orders, and requirements are encrypted and never used to train any model. Self-host on a VPS if they must stay on your infrastructure.
More Event Planning teams
More use cases for Event Planning Customer Support teams
Frequently asked questions
Does my event support team need to be technical to use Actionist?
How do I get started with a support agent for my event team?
How do I make a customised AI agent for how our event desk works?
How quickly can I set an event support agent up?
Where does our attendee data live, and is it used to train AI models?
Our ticketing platform and venue portal have no public API. Will it still work?
Will it reply to an attendee, exhibitor, or speaker without me seeing it?
Will it decide refunds or judge access and dietary needs?
Can it answer our hotline or the phones on show day?
See an agent draft your attendee replies from the order
Book a free demo and watch an Actionist agent read an attendee question, look up the order, and draft the reply for your approval, end to end.