Part of our Customer Support agents
AI agents for customer support teams in course businesses
Actionist is an AI automation tool whose agents operate the apps your course support team already uses. From answering the same login email by hand to a drafted fix waiting for your tick.
Course support teams get back the hours lost to lockouts, repeat lesson questions, and refund detective work.
AI Employees for Course Creators Customer Support in 4 simple steps
Manual Time
We'll go over where you currently waste your time doing manual tasks.
Actionist Automations
We'll show you exactly how Actionist can automate these manual tasks.
Your Benefits
How much time and money you'll save by onboarding AI agents.
Easy to use
We'll show you how easy it is to enable AI across your business.
Where you spend your time
We know how your week actually goes
- Student email sorted before you open itAccess, billing, lesson and refund emails are labelled and ranked so the urgent ones lead the morning.
- Lockouts fixed from the enrolment recordStudents who bought with one email and log in with another are matched, with a fix drafted for you.
- Lesson answers that quote your own teachingReplies are drafted from your transcripts and workbooks, with the lesson named, so you correct less.
- Refund decisions made on evidenceEach request arrives with purchase date, guarantee window, progress and logins on one page.
- The community never goes quiet on a questionSkool and Circle posts left unanswered for a day are flagged, with a draft reply for the easy ones.
- Built around how your students ask for helpThese are examples. Build a custom agent for any support job your course business repeats.
And hundreds of other tasks you do manually..
An agent can take a lot off your team's plate. Take a look below to see the time and cost you could save by adding AI agents to your Course Creators Customer Support team's day.
Where the hours go
A student paid with their work PayPal and logs in with a personal Gmail, so the platform shows nothing, and the 'I can't get in' email waits while someone checks three tools to find where the purchase went.
An agent compares each lockout email with the enrolment and checkout records, finds the mismatched address, and drafts the fix and the reply for your tick, so access problems close the same morning.
The week the cart opens, tickets triple, saved replies still quote last cohort's dates, and the lesson questions that need a thoughtful answer get lost under the 'where is my link' messages.
An agent sorts the launch-week inbox by type, drafts the logistics answers from the live offer sheet, and holds the genuine coaching questions for you with the student's progress attached.
Refund requests land on a bad day and you decide on a feeling, because working out how much of the course the student actually used means opening the platform, the payment record and a month of emails.
An agent prepares a one-page evidence pack for each request, with dates, progress and logins, plus a drafted reply for either outcome, so the decision stays yours and takes minutes.
The same eight questions get answered by hand every cohort, but nobody has time to write the help article, so the support load never shrinks and the answers drift between replies.
An agent counts the repeat questions each week, drafts the missing help articles from your own lessons, and flags saved replies that have gone out of date, leaving you to approve the wording.
Actionist Will Automate
What one automation looks like
A week with your Course Creators Customer Support agents
Some of the apps for your Course Creators Customer Support team
Some of the course support apps your agent operates for you. Hundreds more are in the Actionist App Store.
Your Agent wakes up Automatically whenever something happens
Your agents watch the apps you already use and act the moment something happens, usually within about a minute, handle it based on your instructions, 24/7.
When a lockout email reaches Help Scout, the agent reads it within about a minute, looks for the sender's address in Kajabi, Teachable and the checkout record, spots a different buyer email or a duplicate account, and prepares the fix plus a short reply. The reply waits in your drafts for approval, so a student is never told something you have not read.
Use cases for this team
Your benefits
Where the time goes back
What you do manually today
What your agent runs for you
- Support175 min / weekSorting the student inbox by hand
Every morning someone opens each email, decides whether it is a lockout, a billing question or a lesson query, and drags it into a folder before any reply is written.
Support Agent0 minAgent labels and ranks the queue before you log inAn agent reads the new mail, labels each email by type, and puts the students who have waited longest at the top of a queue ready for your first coffee.
- Support140 min / weekWorking out why a student cannot log in
Someone checks three tools for the buyer email, finds a second account, and fixes access by hand, usually after the student has written twice.
Support Agent0 minAgent matches the lockout to the purchase and drafts the fixAn agent compares the sender with checkout and enrolment records, finds the mismatched address, and prepares the fix and reply for your approval.
- Support120 min / weekLooking up the lesson that answers a question
Searching old transcripts and the workbook folder to find where the course already covers what the student asked, then writing the explanation again.
Support Agent0 minAgent drafts the answer with the lesson namedAn agent searches your transcripts, drafts a reply that cites the lesson and the minute, and leaves you to adjust the tone.
- Support110 min / weekPiecing together a refund decision
Opening the platform, the payment record and the email thread to learn how much of the course the student used before deciding what to say.
Support Agent0 minAgent prepares a one-page evidence pack per requestAn agent builds the pack with dates, progress and logins plus two drafted replies, so the decision and the wording stay yours.
- Support130 min / weekAnswering the same question for the fortieth time
Typing the same login or schedule answer into tickets and posts because no help article exists and nobody has time to write one.
Support Agent0 minAgent counts repeats and drafts the missing articleAn agent tallies the questions asked three or more times each week and drafts a help article from your lessons for you to approve.
What that's worth
Calculate what your team saves
Based on typical team usage: the visible tasks plus a few other automations the agent runs: ~8 hrs / person / week of admin work automated.
How easy it is to use
We'll do all the heavy lifting for you.
From entering your website address to having a working AI team, no effort from you.
- Step 1
Enter your website
- We'll research your business
- Automatically configure everything for you
- Step 2
Actionist Auto
Optional- Watches you work
- Creates your agents, workflows and schedules
- Step 3
Marketplace
- Hundreds of apps, plus agents and workflows
- Pre-configured by other users
- Step 4
Invite your team
- We'll automatically onboard them too
- Focus on the things that matter
Enter your website URL for a personalised demo
See exactly what Actionist would automate for your business.
You stay in control
A support agent that touches student accounts, refunds and your community only earns trust if you stay in control. Actionist is built so you read what it drafted, approve anything a student will see, and keep every student record in your own tools.
Every email, community reply and catch-up note is drafted and held for you or your helper. Nothing reaches a student unless you widen that autonomy yourself.
The agent prepares the evidence pack or the fix. You decide the refund and approve each access edit, so no student is refused or removed by software.
Each lookup, draft and flag is logged with a timestamp, so you can see which student record was read, what was suggested and who approved it.
Names, emails and progress stay in your own platform and are never used to train a model. Self-host on a VPS if you want everything on infrastructure you control.
More Course Creators teams
More use cases for Course Creators Customer Support teams
Frequently asked questions
Does my course support person need to be technical to use Actionist?
How do I get started with a support agent for my online course?
How do I make a customised AI agent for the way my course business handles support?
How quickly can I set up a customer support agent for my course?
Where do student emails and records live, and are they used to train AI?
Can the agent find a student's record in Kajabi or Skool when there is no connection for it?
Will the agent email a student or reply in my community without me seeing it?
What happens in launch week or when students write from other time zones?
Does an AI agent replace my support person or VA?
See an agent trace a lockout and draft the fix for your approval
Book a free demo to watch an Actionist agent match a student email to the purchase, find the enrolment problem, and prepare the reply, all waiting for you to review.
Your agents run 24/7 on your organisation's own Actionist cloud machine.