Part of our Customer Support agents
AI agents for customer support teams in construction
Actionist is an AI automation tool whose agents operate the apps your customer support team already uses, from answering the same where-are-you-up-to message daily to replies drafted from live project status.
Construction client care teams get back the hours lost to status chasing, selection reminders, and warranty paperwork.
AI Employees for Construction Customer Support in 4 simple steps
Manual Time
We'll go over where you currently waste your time doing manual tasks.
Actionist Automations
We'll show you exactly how Actionist can automate these manual tasks.
Your Benefits
How much time and money you'll save by onboarding AI agents.
Easy to use
We'll show you how easy it is to enable AI across your business.
Where you spend your time
We know how your week actually goes
- Status questions answered from the programmeReplies are drafted from the live schedule and tracker, so clients hear who is coming and when, accurately.
- Selections decided before lead times biteTile, fixture, and cabinet choices are chased against supplier order-by dates, so a job never stalls waiting.
- Warranty requests logged and routed cleanlyEach report is logged with photos, checked against cover, and sent to the right manager with the job history.
- Snag lists that clients can followThe client's walkthrough notes become a structured list, and the client sees what is fixed, scheduled, or waiting.
- Neighbours and clients told before the noiseNotices for crane lifts, shutdowns, and loud works are drafted ahead and held for your approval.
- Time for conversations that need a personProject managers handle upset clients and difficult calls while routine updates are drafted for them.
And hundreds of other tasks you do manually..
An agent can take a lot off your team's plate. Take a look below to see the time and cost you could save by adding AI agents to your Construction Customer Support team's day.
Where the hours go
Clients message every day asking when the crew is back and what stage the job is at, and the answer lives in a programme, a subcontractor's reply, and the project manager's head, so every reply starts with a hunt.
An agent reads the programme and project tracker, drafts each status reply from what is actually scheduled, and queues it for your approval, so clients get an accurate answer without a project manager stopping work to write it.
Finish decisions on tiles, fixtures, and cabinets stall because the client forgets the deadline, the supplier lead time bites, and the job stops while someone chases for a choice.
An agent tracks every selection against its order-by date, lists what is due each fortnight, and drafts reminders for approval, so decisions arrive before a trade is left waiting.
After handover, defect reports arrive in the inbox with no photos, no address, and no clue which trade did the work, and each takes several emails to piece together.
An agent logs each report, checks it against the warranty period, finds the original trade from the job records, and passes it to the right manager with the history attached.
Neighbours and clients hear about noisy works, shutdowns, and delays after the fact, and complaints land in whichever inbox they were sent to with no record of who is handling them.
An agent drafts notices a day ahead for disruptive tasks, logs every complaint in one place, and routes each to the right manager, leaving you to decide how to respond.
Actionist Will Automate
What one automation looks like
A week with your Construction Customer Support agents
Some of the apps for your Construction Customer Support team
Some of the client care apps your agent operates for you. Hundreds more are in the Actionist App Store.
Your Agent wakes up Automatically whenever something happens
Your agents watch the apps you already use and act the moment something happens, usually within about a minute, handle it based on your instructions, 24/7.
When a status question lands in the client care inbox, the agent reads it within about a minute, looks up the job's current stage and next scheduled trade, and drafts a reply that says who is coming and when. It waits in the approval queue; delays and dates the project manager has not confirmed are never promised.
Use cases for this team
Your benefits
Where the time goes back
What you do manually today
What your agent runs for you
- Status questions240 min / weekHunting for the answer to 'when are you back?'
Someone checks the programme, texts a subcontractor, asks the project manager, and writes the same reply for each of a dozen clients on a delay day.
Status questions Agent0 minAgent drafts the reply from the programmeAn agent reads each message, finds the next scheduled trade on that job, and drafts a plain-language answer for your approval.
- Selections150 min / weekChasing clients for choices on fixtures and finishes
A coordinator keeps a list of pending selections in a spreadsheet, remembers which supplier needs six weeks, and chases clients by hand when the date is already tight.
Selections Agent0 minAgent tracks deadlines and drafts the reminderAn agent recalculates each order-by date, lists what is due this fortnight, and drafts reminders that name the item and the lead time.
- Warranty requests120 min / weekPiecing together a defect report from emails
A report arrives without photos or an address, and a coordinator emails back twice, then searches the job folder to find who did the work.
Warranty requests Agent0 minAgent logs, checks cover, and routes the caseAn agent logs each report with photos, checks the warranty period, identifies the original trade, and sends the full case to the right manager.
- Handover snags100 min / weekRetyping a client's notes into a snag list
A client's photos and handwritten notes are copied into a spreadsheet, split by trade, and answered with a vague 'we are working through it'.
Handover snags Agent0 minAgent builds the list and reports statusAn agent structures the list by room and trade and drafts a plain status for each client every week, ready for approval.
- Notices and complaints110 min / weekFinding out after the neighbours complain
Crane lifts and shutdowns happen before anyone writes a notice, and the resulting complaints arrive in several inboxes with nobody logging them.
Notices and complaints Agent0 minAgent drafts notices ahead and logs complaintsAn agent reads tomorrow's programme, drafts notices for disruptive works, and logs and routes every complaint to the right manager.
What that's worth
Calculate what your team saves
Based on typical team usage: the visible tasks plus a few other automations the agent runs: ~6 hrs / person / week of admin work automated.
How easy it is to use
We'll do all the heavy lifting for you.
From entering your website address to having a working AI team, no effort from you.
- Step 1
Enter your website
- We'll research your business
- Automatically configure everything for you
- Step 2
Actionist Auto
Optional- Watches you work
- Creates your agents, workflows and schedules
- Step 3
Marketplace
- Hundreds of apps, plus agents and workflows
- Pre-configured by other users
- Step 4
Invite your team
- We'll automatically onboard them too
- Focus on the things that matter
Enter your website URL for a personalised demo
See exactly what Actionist would automate for your business.
You stay in control
An agent speaking for your firm to homeowners and building owners only earns trust if you stay in control. Actionist is built so you see every draft, approve what reaches a client or a neighbour, and make every decision about repairs, credits, and complaints yourself.
Status answers, selection reminders, and site notices are drafted and queued for sign-off. Nothing reaches a client or a neighbour on its own unless you widen that autonomy through Approval Modes.
The agent logs and routes warranty requests and complaints. Whether something is covered, who pays, and what to offer stay with your project managers and owners.
Each message read, tracker entry, and reply drafted is written to an audit trail, so you can see exactly what happened on a client's file.
Names, addresses, and project details are not used to train any AI model, and you can self-host Actionist if client data must stay on your own infrastructure.
More Construction teams
More use cases for Construction Customer Support teams
Frequently asked questions
Does my construction client care team need to be technical to use Actionist?
How do I get started with a client support agent for our projects?
How do I make customised AI agents for how our client care actually works?
How quickly can I set a construction customer support agent up?
Where does our client and project data live, and is it used to train AI models?
How does an agent read project status if our project software has no API?
Will the agent reply to a client without me seeing it first?
Will it decide whether a warranty claim is covered or promise a repair?
Can it cope when a storm delays six jobs and every client writes in on the same day?
See an agent answer a client's status question from your programme
Book a free demo and watch an Actionist agent read a client message, check the job's schedule, and draft a clear reply for your approval.