Part of our Customer Support agents
AI agents for customer support teams in restaurants
Actionist is an AI automation tool whose agents work the apps your restaurant customer support team already uses, from answering every booking DM and review by hand to drafting each reply for your sign-off.
Restaurant front-of-house teams get back the hours lost to enquiry threads, review replies, and complaint admin.
AI Employees for Restaurants Customer Support in 4 simple steps
Manual Time
We'll go over where you currently waste your time doing manual tasks.
Actionist Automations
We'll show you exactly how Actionist can automate these manual tasks.
Your Benefits
How much time and money you'll save by onboarding AI agents.
Easy to use
We'll show you how easy it is to enable AI across your business.
Where you spend your time
We know how your week actually goes
- Every table enquiry gets a drafted answerDMs, WhatsApp Business and web forms are checked against the bookings sheet, and a reply waits for your nod.
- Allergy answers come from the chef's matrixReplies quote the approved allergen sheet only. Anything off the sheet goes to the chef untouched.
- No review sits unanswered for a weekNew Google, TripAdvisor and Facebook reviews get a drafted reply, with 1 and 2 star ones flagged to the manager.
- Complaints arrive as a finished case cardThe check, the tickets and the server on shift are pulled together before the duty manager opens the thread.
- Delivery partner problems stop being lostMissing items and cold-food claims are logged with the order, so platform refunds are claimed with evidence.
- Built around your front of houseThese are examples. Build a custom agent for any guest job you repeat, from lost property to birthday notes.
And hundreds of other tasks you do manually..
An agent can take a lot off your team's plate. Take a look below to see the time and cost you could save by adding AI agents to your Restaurants Customer Support team's day.
Where the hours go
Booking requests arrive in four places at once, an Instagram message, a WhatsApp Business note, an email and a web form, and the host answers them between seating tables, so the 20-cover enquiry gets a reply at 6pm.
An agent reads all four, checks the covers sheet, and has a reply drafted for each by the time you look, so you approve instead of typing.
An allergy question comes in and the answer lives in the chef's head, or a laminated sheet from last season, so someone guesses or the guest waits until Friday.
An agent answers only from the chef-approved allergen matrix and sends anything off the sheet to the chef with the guest's words untouched.
Reviews pile up unanswered, and when a bad one lands nobody can tell which table or shift it was, so the manager replies to a ghost.
An agent drafts a reply to every new review and matches the 1 and 2 star ones to the booking and POS visit, so the manager knows who to reach.
A cold-food complaint, a missing item on a delivery order and a voucher promised on a Tuesday end up scattered across email, Slack and the pass.
An agent opens one case card per problem with the check, the order and the vouchers already logged, and holds the reply for the duty manager to approve.
Actionist Will Automate
What one automation looks like
A week with your Restaurants Customer Support agents
Some of the apps for your Restaurants Customer Support team
Some of the front of house apps your agent operates for you. Hundreds more are in the Actionist App Store.
Your Agent wakes up Automatically whenever something happens
Your agents watch the apps you already use and act the moment something happens, usually within about a minute, handle it based on your instructions, 24/7.
Whether it arrives by Gmail, WhatsApp Business or an Instagram message, the agent checks the covers sheet for that date and party size, offers the best free times, and copies any allergy note onto the draft. The reply sits in Slack for a one-pass approval, within about a minute of the message arriving.
Use cases for this team
Your benefits
Where the time goes back
What you do manually today
What your agent runs for you
- Booking enquiries240 min / weekAnswering table requests by hand
The host reads Gmail, WhatsApp and Instagram between seatings, checks the covers sheet for each one, and types the same availability reply again and again, so the large-party request waits until evening.
Booking enquiries Agent0 minAgent drafts each replyAn agent reads every enquiry, checks the covers sheet, and drafts a reply with real free times that waits in Slack for the host's approval.
- Allergen questions120 min / weekChasing the chef for an allergen answer
A guest asks whether the sauce has nuts, the host walks to the pass at a bad moment, and the answer is a guess from memory or a laminated sheet from last season.
Allergen questions Agent0 minAgent answers from the matrixAn agent quotes the chef-approved matrix entry and sends anything not on the sheet to the chef untouched, with a draft that waits for the chef's sign-off.
- Reviews150 min / weekReplying to reviews when someone remembers
The manager scrolls Google and TripAdvisor on a Sunday night, writes a few replies, skips the awkward ones, and never works out which table the 1 star review was about.
Reviews Agent0 minAgent drafts and matches the visitAn agent drafts a reply to each new review and matches the low ones to the booking and POS visit, so the manager approves with the context in hand.
- Complaints135 min / weekReconstructing a complained visit
The duty manager reads a complaint, hunts for the check in the POS, asks the server what happened, and promises a voucher that nobody writes down.
Complaints Agent0 minAgent builds the case cardAn agent opens a case with the check, tickets and server attached, drafts the apology and remedy options, and logs the voucher the manager approves.
- Delivery and takeaway100 min / weekHandling platform problems one at a time
A missing item is noticed in an email, the order is dug out of the POS later, and the platform refund claim is filed weeks after the window or never.
Delivery and takeaway Agent0 minAgent logs and drafts the claimAn agent logs each flagged order with the ticket and pack times and drafts the claim text, so the manager decides which to pursue within the platform's window.
What that's worth
Calculate what your team saves
Based on typical team usage: the visible tasks plus a few other automations the agent runs: ~6 hrs / person / week of admin work automated.
How easy it is to use
We'll do all the heavy lifting for you.
From entering your website address to having a working AI team, no effort from you.
- Step 1
Enter your website
- We'll research your business
- Automatically configure everything for you
- Step 2
Actionist Auto
Optional- Watches you work
- Creates your agents, workflows and schedules
- Step 3
Marketplace
- Hundreds of apps, plus agents and workflows
- Pre-configured by other users
- Step 4
Invite your team
- We'll automatically onboard them too
- Focus on the things that matter
Enter your website URL for a personalised demo
See exactly what Actionist would automate for your business.
You stay in control
A guest-facing agent only earns its place if you stay in charge of what the guest sees. Actionist is built so every message waits for you, every allergen answer traces to the chef, and every refund stays a manager's call.
Booking replies, review replies and complaint apologies are drafted and queued. Nothing reaches a guest or your listing unless you widen that autonomy yourself.
The agent quotes the approved matrix and never invents an answer. Anything it cannot find goes to the chef untouched, and the chef signs off the reply.
The agent builds the case, with the check and tickets, and drafts options. A person chooses the remedy and approves it before anything is promised.
Contact details, allergy notes and visit history are encrypted and never used to train any model, and every action is logged. Self-host on a VPS if you need it.
More Restaurants teams
More use cases for Restaurants Customer Support teams
Frequently asked questions
Does my restaurant front of house team need to be technical to use Actionist?
How do I get started with an agent for guest enquiries and reviews?
How do I make a customised AI agent for how our restaurant handles guests?
How quickly can I set up a guest support agent for my restaurant?
Where do guest contact details and allergy notes live, and are they used to train AI models?
Our booking system has no API we can use. Can the agent still read it and draft from it?
Will the agent message a guest or reply to a review without me seeing it first?
Can the agent answer allergy questions on its own?
Can the agent answer our restaurant phone?
See an agent draft a booking reply and a review response for your sign-off
Book a free demo and watch an Actionist agent read a table enquiry, check the covers sheet, and draft the reply, then match a bad review to the visit, end to end.