A business you run with AI

Start a personal concierge business while you keep your day job

Busy professionals pay well to have someone they trust handling their requests. Actionist maps the whole business, then works through every request in the background. You stay the trusted name; it handles the legwork.

Actionist researches every request and coordinates the booking. You approve before anything reaches a client.

Your AI workforce
$500+per client retainer, you set it
$30,000a year at 5 clients
6phases Actionist runs

Starting a personal concierge business means becoming the person that busy executives, senior managers and time-poor households call when they need something done properly. From booking restaurants and arranging travel to finding a reliable plumber or sourcing the perfect anniversary gift, the service is as broad as each client needs. Actionist is an AI agent that operates real apps the way a person does, so it can research the options, build the shortlist, coordinate the booking and send the confirmation, all in the background while you keep your day job.

You do not need a team or an office to run this. Your edge is knowing your clients and building the supplier relationships they trust. Actionist learns each client's preferences and operates your own accounts, from Gmail to Google Sheets and Stripe, so every shortlist, confirmation and invoice reflects the standard you set. You approve anything that reaches a client or touches money, and the rest of the week runs without you driving it.

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01

Your opportunity

The opportunity

Why this works

Senior professionals and dual-income households are rich in spending power and chronically short on time. A personal concierge solves their most persistent problem: the gap between what they want done and the hours in the day to do it.

Because Actionist does the research, coordination and follow-up in the background, you can carry more clients than any solo operator ever could, with higher standards and less personal burnout.

What matters to you
  • High willingness to pay
    Time-poor clients pay monthly retainers of several hundred pounds or dollars rather than spend evenings chasing vendors.
  • Recurring revenue by design
    A retainer model means income arrives every month, not just when a client has a one-off job.
  • Clients who stay for years
    Once a concierge earns trust, switching to someone new is the last thing a busy client wants to do.
  • No special credentials required
    The business runs on relationships, taste and reliability, not a licence or a degree.
Your projection

Run your own numbers

Your projection

Set the numbers, see the picture

Price per client retainer
$500
clients
5
Per month
$2,500
Per year
$30,000

Illustrative, based on the numbers you enter. Monthly retainer. Clients stay for years.

Getting started

What it actually takes to start

Most people assume a concierge business means a full team, an expensive network and round-the-clock availability. Actionist handles the coordination and research, so the real barrier to starting is much lower than people think.

What you don't need
  • A team or staff
    Actionist covers every role, from research to invoicing.
  • An office or physical premises
  • Expertise in every service category
    Your agent researches the options; you know the client.
  • Time to handle every request manually
    Actionist takes the research and coordination off your plate.
  • To quit your day job
    You can start this on evenings and weekends.
What you bring
  • A network of people who value their time
    Your relationships are the edge no AI has.
  • Good judgement about what clients will love
    You set the standard; Actionist scales it.
  • A laptop and Actionist
    That is the whole setup.

If you can describe your first client and what they would ask for, Actionist can plan the whole business and start working on it.

02

How Actionist works

How it works

How Actionist builds the business

You do not run the day to day of this business; Actionist does. Here is how it works on any business idea, applied to a personal concierge: you pick it, the agent plans every task, then works through them and brings you the few that need a human.

  1. 01

    You pick the business and set your limits

    You choose your niche: the kind of client you want (executives, busy families, high-net-worth households), your pricing tiers and how many clients you can carry. That brief is the only heavy thinking you do. Everything after this, Actionist plans and runs around your schedule.

    A clear brief Actionist can plan against.
  2. 02

    Actionist maps every task and subtask

    Actionist breaks the whole business into a plan: the stages to launch, the tasks under each stage, and the subtasks under each task. You see the full scope in one place, from registering the business to building the supplier rolodex to sending your first client a shortlist.

    A complete task plan for the business.
  3. 03

    It schedules the work and works through it

    Actionist schedules the tasks and works through them one by one, so progress continues while you are at your job. It researches options, drafts shortlists, drafts messages and keeps the tracker current, picking up the next task as soon as the one before it is done.

    Steady progress without you driving it.
  4. 04

    It assigns you the tasks only a person can do

    Some tasks only a person can do: the intake call where a new client tells you what matters to them, or the moment you open a business bank account. Actionist assigns those to you with everything you need, then carries on with the rest of the plan once they are done.

    A short, clear to-do list, just for you.
  5. 05

    It asks before anything reaches a client or takes money

    Before Actionist sends a shortlist to a client, confirms a booking on their behalf or raises an invoice, it stops and asks you to approve. You choose how hands-on to be per task type, from approving every outgoing message to letting routine reminders run.

    You stay in control of every client-facing move.
  6. 06

    You keep your day job and check in when it suits you

    You run this around your job. Check the board when it suits you, approve what is waiting, and message Actionist over Telegram or Slack to nudge or adjust anything. The business moves forward between your check-ins.

    A business that grows around your schedule.
Your agent team

Actionist is your whole team

You are one person. Actionist is the whole team. Here is every role it plays to build and run the business, and the one part of each that stays with you.

~54 hrs/week of work by hand, run by your agents instead

Plan the service

turns your idea into a service plan

Before you take on a single client, your assistant breaks the whole business into stages, tasks and subtasks, sets the service menu and keeps the operating plan live as things evolve.

If you did this by hand
Research how to structure a concierge offeringFigure out what to charge per tierWrite a service menu from scratchBuild a tracker to follow every stageRe-prioritise as the business changes
~6 hrs/ week
researching the structure and writing the plan from scratch.3 days a month you do not have, handled for you.
What your agent does
One planevery stage, task and subtask mapped
Day onescoped before you spend a penny
  • Map every task
    Breaks the business into stages and the tasks under each, from registration to delivering your first client request.
  • Draft the service menu
    Writes your pricing tiers and what each one covers, ready for your review.
  • Keep the plan live
    Re-plans around your schedule and updates the board as the business grows.
Your part

You set the niche, the price points and the clients you want to serve. That brief is the only heavy thinking you do.

Apps your agent could useSee full Actionist App Store →
03

Your task plan

The task centre

Every task it takes, and who does it

This is the plan Actionist builds to launch the business: every stage, task and subtask. The work is split across your Actionist agents, from building your supplier rolodex to delivering the first client request. Only a handful of tasks and approvals are left to you.

28 tasks·87 subtasks
Actionist 21You 2Approval 5Actionist handles ~75%
Done
Executive Agent
Research what clients expect at each price point
Done
Draft two or three pricing tiers
Done
Write a one-page service menu
Done
Done
Operations Agent
Choose a trading name and check it is free
Done
File the business registration
Done
Save the certificate to your records
Done
To do
You
In progress
Executive Agent
Done
Operations Agent

An example plan Actionist builds for this business. Yours adapts to your client type, your pricing and your pace.

Under the hood

What one automation looks like

Trigger·A client sends a new errand request to your shared inbox.
Confirmation
Step 4
Human
You review the shortlist for quality and tone, then approve it to send
Saved per run
~1 hrs
Runs / week
~8×
Every request researched and delivered without you spending an evening on it.
04

The payoff

Your week

All it asks of you

Here is what a week actually looks like once it is running. Your agents research and coordinate every day. You step in for a handful of moments, the ones only a trusted person can judge, and the rest of your week stays yours.

You
A couple of hours

across the whole week, on your own time

5 touchpoints · about 75 min all week

Your agents
Every day

researching, coordinating, booking and updating in the background

7 jobs running in the background

Your team
Your full team runs in the background, every day.
  • Approve this week's outreach10 min
    mon · A quick yes before the agent sends.
  • Take a new client discovery call30 min
    wed · The agent booked it; you show up.
  • Approve a shortlist before it sends10 min
    thu · Final check on the research.
  • Approve the monthly invoice batch10 min
    fri · Your sign-off before billing goes out.
  • Skim the weekly summary15 min
    sat · What was handled, what is next.
Your team, every day
  • SA
    Sales Agent
    Researches warm contacts to approach and drafts a personal outreach message
  • TA
    Technical Agent
    Builds shortlists for every open client request, matched to the client profile
  • SA
    Support Agent
    Triages incoming requests and drafts replies for your review
  • CA
    CRM Agent
    Keeps every client profile current and flags upcoming key dates
  • OA
    Operations Agent
    Confirms vendor reservations and prepares the monthly invoices
  • RA
    Reception Agent
    Books discovery calls for new enquiries and sends confirmations and reminders
  • EA
    Executive Agent
    Manages the request queue and prepares the weekly summary for your review
The payoff

What you walk away with

  • No chasing
    Vendors and vendors follow up for you
    Actionist monitors every open request and sends a nudge when a confirmation is overdue, so nothing slips between the cracks.
  • Around your job
    Run it while employed
    Actionist researches and coordinates throughout the day while you are at work. You check in on evenings and weekends.
  • Monthly
    Predictable retainer income
    Clients pay a monthly fee, not per task, so your income is consistent and grows as you add clients.
Before and after

Doing it alone vs with Actionist

On your own
~23h / week
every job below lands on you
With Actionist
minutes to review
it runs all 10 in the background
  • 1Researching every request
    4h/wk
    An evening per errand

    You spend personal time searching for options, comparing and filtering before you can even draft a recommendation.

    ActionistOff your plate
    A shortlist ready for your review

    Actionist reads the preference profile, researches options and builds a ranked shortlist you approve before it goes to the client.

  • 2Drafting replies and updates
    3h/wk
    Writing every message yourself

    You compose every shortlist, confirmation and check-in from scratch, over and over for each client.

    ActionistOff your plate
    Drafted copy in your voice

    Actionist writes every message in your style and queues it for your approval before it leaves.

  • 3Coordinating bookings
    2.5h/wk
    Emails and calls to every vendor

    You contact each restaurant, supplier or service provider yourself to check availability and confirm the arrangement.

    ActionistOff your plate
    Confirmed via Gmail

    Actionist emails the vendor, chases the confirmation and adds the booking to the shared calendar.

  • 4Chasing vendor replies
    2h/wk
    Manually checking every open request

    You remember to follow up with suppliers who have not confirmed, and lose track of how many are still open.

    ActionistOff your plate
    Automatic nudges, logged

    Actionist watches every open item and sends a polite nudge when a vendor reply is overdue.

  • 5Request tracking and triage
    2h/wk
    Messages scattered across apps

    Requests arrive in email, texts and apps with no single view of what is open, what is pending and what is done.

    ActionistOff your plate
    One board, always current

    Actionist classifies every incoming request and keeps the tracker current so you always see the full picture.

  • 1Keeping preference records
    1.5h/wk
    Notes spread across apps and memory

    You rely on memory and scattered notes to recall what each client likes, dislikes and has tried before.

    ActionistOff your plate
    A live profile per client

    Actionist updates each client's preference profile after every interaction so the next shortlist is always better.

  • 2Monthly billing
    1.5h/wk
    Invoices you forget to send

    You raise invoices late, forget to chase the overdue ones and lose track of who is on which plan.

    ActionistOff your plate
    Invoices raised on schedule

    Actionist prepares each monthly invoice in Stripe and queues it for your approval before it reaches the client.

  • 3Regular client updates
    1h/wk
    Monthly updates you never get to

    Clients hear from you only when they send a request, so relationships cool between projects.

    ActionistOff your plate
    A summary ready to send

    Actionist drafts a monthly what-was-handled note for each client to keep them engaged and on retainer.

  • 4Expanding the supplier network
    2.5h/wk
    Searching from scratch each time

    Every new request type means searching for a new category of supplier with no existing database to draw on.

    ActionistOff your plate
    A growing vetted database

    Actionist adds each new supplier to the database after every booking so the next similar request is faster.

  • 5Onboarding new clients
    3h/wk
    Hours of setup before the first request

    You build the welcome pack, send the intake form and set up the channel for each new client by hand.

    ActionistOff your plate
    Systemised from first contact

    Actionist builds the intake, sends the welcome and sets up the client channel so you show up for the call, not the admin.

That is roughly 23 hours of work handed off every week, while you keep your day job
The tools

The apps Actionist operates

05

Stay in control and start

Already run this business?

See how Actionist can automate your life. Enter your website for a free analysis and a personalised demo built from your own business.

Trust and control

You stay in control

This is your reputation and your clients. Actionist asks before it does anything that reaches a client or touches money, and it keeps a complete record of every action so you can see exactly what happened.

You approve every client-facing move

Sending a shortlist, confirming a booking or invoicing a client always waits for your sign-off.

Everything is logged

Every action Actionist takes is recorded, so you can review and trust the work across every client.

Your accounts, your data

Actionist works inside your own app logins. You keep ownership of every client relationship and record.

Choose how hands-on it is

Set approval modes per task type, from reviewing every message to letting routine reminders and follow-ups run.

FAQ

Questions about this idea

Do I need experience as a concierge to start this?
No. The key skills are knowing people who need the service and being organised enough to run it. Actionist handles the research and coordination; you bring the relationships and the judgement. You can start a personal concierge business with AI doing most of the operational work from day one.
Can I really run this alongside a full-time job?
Yes, that is the point. Actionist researches requests, drafts shortlists and coordinates bookings throughout the day. Your part, reviewing shortlists and approving anything client-facing, takes a handful of minutes in the evening.
How does Actionist know what each client wants?
You build a preference profile for each client during the intake call. Actionist stores it and reads it before researching every request, so the shortlists get more accurate over time.
Will it contact a client without me seeing the message first?
No. Every message that goes to a client, including shortlists, confirmations and monthly updates, waits for your approval before it sends. Actionist drafts it; you decide if it goes.
How do I get paid?
Actionist prepares the monthly retainer invoice in Stripe and, once you approve, sends the client a payment link. Billing stays on schedule without you chasing it.
What if a client asks for something I have no supplier for?
Actionist flags any request type that falls outside your current supplier database and notes it for you to expand. Over time, the database grows with each new booking so coverage improves automatically.
How does the service stay personal if an agent is doing the work?
The research and coordination are handled in the background; what the client sees is a considered shortlist from someone who knows their preferences. You remain the face of the service and approve everything before it reaches them.
Ready to start?

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