Part of our Admin & Front Office agents
AI agents for admin teams in healthcare practices
Actionist is an AI automation tool whose agents operate the apps your practice front desk already uses, from confirming bookings by hand to an agent that confirms, reminds, and rebooks before a slot is wasted.
Front desks get back the hours lost to confirmations, reminders, and chasing paperwork.
AI Employees for Healthcare Practices Admin & Front Office in 4 simple steps
Manual Time
We'll go over where you currently waste your time doing manual tasks.
Actionist Automations
We'll show you exactly how Actionist can automate these manual tasks.
Your Benefits
How much time and money you'll save by onboarding AI agents.
Easy to use
We'll show you how easy it is to enable AI across your business.
Where you spend your time
We know how your week actually goes
- Bookings confirmed on arrivalA new Acuity booking gets a confirmation with date, time, practitioner, and location before the patient closes the tab.
- No-shows chased down, same dayA missed slot gets a warm rebooking offer with two open times, not a blank space in tomorrow's book.
- Reminders timed to the appointment48-hour and 24-hour reminders queue off the real appointment time, not a flat daily batch.
- Intake forms in before the visitThe form link goes out at booking and gets chased three days out, not handed over at check-in.
- The waitlist worked in minutesA cancellation gets offered to the next patient in line before the slot sits empty.
- Built around your front deskThese are examples. Build a custom agent for any front-desk job your practice repeats.
And hundreds of other tasks you do manually..
An agent can take a lot off your team's plate. Take a look below to see the time and cost you could save by adding AI agents to your Healthcare Practices Admin & Front Office team's day.
Where the hours go
Booking confirmations pile up because every new appointment means a phone call or an email typed out from scratch, and the desk phone never stops ringing while it waits.
An agent reads each new Acuity booking, drafts a confirmation with the date, time, practitioner, and location, and queues it for a one-tap approval within about a minute of the booking landing.
A missed appointment just becomes an empty hour because chasing a no-show down and offering a new time competes with everything else at the desk.
An agent spots the no-show the moment the slot passes, pulls two open times from the practitioner's diary, and drafts a same-day rebooking offer for the desk to approve and send.
Intake forms sit unfinished because nobody has time to check who has and has not submitted one before every single visit.
An agent sends the form link on booking, checks who has not returned it, and drafts a chase message three days before the appointment so paperwork is ready, not scrambled at check-in.
The same questions about hours, directions, and insurance come in by phone and email all day, and answering each one by hand eats the time meant for patients standing at the desk.
An agent drafts a reply to routine enquiries and logs every call and message against the patient file, so the desk answers once and never loses the thread.
Actionist Will Automate
What one automation looks like
A week with your Healthcare Practices Admin & Front Office agents
Some of the apps for your Healthcare Practices Admin & Front Office team
Some of the healthcare practice front-desk apps your agent operates for you. Hundreds more in the App Store.
Your Agent wakes up Automatically whenever something happens
Your agents watch the apps you already use and act the moment something happens, usually within about a minute, handle it based on your instructions, 24/7.
The moment a patient books through Acuity Scheduling or the desk enters a phone booking, the Booking Confirmation Agent reads the appointment details, matches the appointment type to the correct intake form, and drafts a confirmation email. The draft is queued to Slack for a one-tap approval before it reaches the patient, ready within about a minute of the booking landing.
Your benefits
Where the time goes back
What you do manually today
What your agent runs for you
- Admin90 min / weekConfirming a new booking
Every new appointment means checking the diary, typing a confirmation by hand, and attaching the right intake form, done one at a time between phone calls.
Admin Agent0 minAgent confirms the booking within about a minuteAn agent reads the new Acuity booking, drafts the confirmation with the right intake form attached, and queues it for a one-tap approval before it reaches the patient.
- Admin120 min / weekSending 48-hour and 24-hour reminders
Pulling tomorrow's and the next day's appointment lists and messaging each patient by hand is the kind of task that gets squeezed to the end of the day, right when it matters least.
Admin Agent0 minAgent sends the round timed to the real appointmentAn agent pulls every appointment in the reminder window and sends the message timed off the actual booking time, so the round goes out the same way every day without anyone remembering to run it.
- Admin75 min / weekChasing a no-show
Noticing a missed slot, checking the diary for a new time, and writing a rebooking message by hand often happens hours later, once the desk finally has a free minute.
Admin Agent0 minAgent drafts the rebooking offer the same minuteAn agent spots the no-show as soon as the slot passes, pulls two open times, and drafts the rebooking message for approval, all within about a minute of the appointment being missed.
- Admin100 min / weekChasing outstanding intake forms
Checking a spreadsheet or the booking system by hand to see who has and has not returned a form before every single appointment eats a chunk of every morning.
Admin Agent0 minAgent flags and chases every outstanding formAn agent checks form status against each upcoming appointment and drafts a chase message three days out for anyone still outstanding, so nothing is discovered missing at check-in.
- Admin60 min / weekWorking the cancellation waitlist
Working down a paper or spreadsheet waitlist by hand after a cancellation, calling each patient in turn, can take most of an afternoon for one open slot.
Admin Agent0 minAgent offers the slot within about a minuteAn agent matches a fresh cancellation against the waitlist's preferred days and times and sends the offer within about a minute, moving to the next patient automatically if there is no reply.
What that's worth
Calculate what your team saves
Based on typical team usage: the visible tasks plus a few other automations the agent runs: ~7 hrs / person / week of admin work automated.
How easy it is to use
We'll do all the heavy lifting for you.
From entering your website address to having a working AI team, no effort from you.
- Step 1
Enter your website
- We'll research your business
- Automatically configure everything for you
- Step 2
Actionist Auto
Optional- Watches you work
- Creates your agents, workflows and schedules
- Step 3
Marketplace
- Hundreds of apps, plus agents and workflows
- Pre-configured by other users
- Step 4
Invite your team
- We'll automatically onboard them too
- Focus on the things that matter
Enter your website URL for a personalised demo
See exactly what Actionist would automate for your business.
You stay in control
Every message an agent drafts for your front desk waits for a person to approve it before a patient ever sees it, and the agent stays out of anything beyond the booking and contact details it needs.
A confirmation, reminder, or rebooking offer is drafted, never sent, until someone at the desk approves it. That approval step cannot be switched off for a patient-facing message.
The agent handles booking, reminders, forms, and enquiries. Anything about symptoms, results, or a health question is routed untouched to a person on your team.
Drafts land in your Telegram or Slack channel, and one tap sends them. Nobody needs to be sitting at the front desk to keep bookings and reminders moving.
Actionist reads and acts inside Acuity, your inbox, and your existing forms without copying patient data elsewhere. Memory is encrypted locally, with a self-host option.
More Healthcare & Medical Practices teams
More use cases for Healthcare Practices Admin & Front Office teams
Frequently asked questions
Does our front desk need to be technical to use this?
How do we get started?
Can we build a custom agent for something specific to how our practice runs, not just the examples here?
How quickly can Actionist be set up at our practice?
What happens to patient contact details and booking records? Does the agent store them anywhere?
We use Acuity Scheduling and some form tools with no real API for parts of this. Can the agent actually work with them?
Will an agent ever message a patient without anyone at the desk seeing it first?
What happens after hours and on weekends when nobody is at the desk to approve messages?
Is this replacing our front-desk team?
Ready to give your front desk its time back?
Book a free demo and see an agent confirm bookings, chase forms, and rebook a no-show the way your practice actually works, before you commit to anything.
24/7 operation requires a hosted cloud runtime or your own server, included with eligible plans.