AI agents for operations teams in IT services

Before the Monday ops meeting someone has to open the PSA, count open tickets per client, cross-check which SLA clocks are closest to breach, and check last night's patch and backup logs by hand, and by the time it is compiled half of it is already an hour stale.

→An agent pulls ticket counts, SLA risk, and patch and backup status from every client and posts one digest to Slack before the shift starts, so the coordinator walks into the meeting already knowing where to look first.

A change request comes in by email or a phone call, gets scribbled into a notes doc, and sometimes never makes it into the change log at all, so the pre-deployment checklist, backup verified, rollback plan documented, gets skipped under time pressure.

→An agent logs every change request the moment it arrives, with the client and system attached, and runs the standard pre-deployment checklist ahead of the window so nothing opens without a verified backup and a documented rollback plan.

Standing up a new client means someone manually adding their devices to monitoring, creating the ticketing project, setting up the documentation folder, and provisioning access, in whatever order they remember, so a step gets missed until it surfaces as an incident weeks later.

→An agent runs the same onboarding checklist for every new client, monitoring configured, ticketing project created, documentation stood up, and flags any step it cannot complete for a human to finish, so nothing depends on memory.

Microsoft 365 seats, antivirus licenses, SSL certificates, and the client's own service contract all expire on different schedules tracked in different places, so a renewal lapses quietly until a client calls asking why their certificate just failed.

→An agent checks every license, certificate, and contract against its expiry date on a schedule and flags anything coming due weeks ahead, so a renewal is a planned task, not a client's outage report.