AI agents for operations teams in travel agencies

A booking goes to a tour operator or a hotel group and then the confirmation lives in a portal nobody has time to open, so coordinators log into five extranets each morning just to learn that a reference they assumed was held never arrived.

→An agent works through the open-booking list each weekday, reads each supplier portal or reply email, records the confirmation reference, and drafts a chase for any element still unconfirmed, for the coordinator to approve and send.

An airline retimes a flight by two hours and nobody notices until the transfer, the first hotel night and the day-one tour all no longer line up, because the itinerary was last edited before the notice arrived.

→An agent reads each schedule change notice, works out which hotel night, transfer and tour start it knocks on to, and drafts the amended itinerary and supplier requests, leaving the coordinator to decide what to accept or rebook.

Ticketing time limits, option dates and allotment release dates sit in a spreadsheet that only works if someone remembers to open it, so a held fare lapses or a block of rooms is released with a penalty date missed.

→An agent builds a daily deadline board from the booking records, posts the items expiring soonest to Slack with the booking and the person who must decide, and drafts extension requests for approval.

A group of twenty means twenty names, bed types, dietary notes and arrival flights chased by email, with the hotel's rooming list cut-off arriving before the last traveller replies.

→An agent keeps the master rooming list current from traveller form responses, compares confirmed headcount with the allotment, and prepares the hotel-ready list ahead of the cut-off for the coordinator to check and send.