Part of our IT agents
AI agents for IT teams in IT services
Actionist is an AI automation tool whose agents operate the RMM, backup and tenant consoles your MSP engineers already use, from opening a console per client each morning to a ranked exception list waiting for review.
Patch, backup and detection exceptions across every client fleet, ranked before the first engineer opens a console.
AI Employees for IT Services IT in 4 simple steps
Manual Time
We'll go over where you currently waste your time doing manual tasks.
Actionist Automations
We'll show you exactly how Actionist can automate these manual tasks.
Your Benefits
How much time and money you'll save by onboarding AI agents.
Easy to use
We'll show you how easy it is to enable AI across your business.
Where you spend your time
We know how your week actually goes
- Patch cycles closed, not just startedDevices that missed the update or sit on a pending reboot are named per client.
- Backups proven, not assumedA green job is checked against its restore points, and test restores leave evidence.
- An asset register that matches the networkAgents in the RMM and records in the PSA agree, with warranty dates attached.
- Client tenants kept tidyMFA gaps, stale guests, admin roles and forwarding rules surface on a schedule.
- Detections turned into ticketsEvery EDR alert is matched to a device and user before an engineer decides.
- New starters ready on day oneDevice requests are checked against stock and the build checklist before they slip.
And hundreds of other tasks you do manually..
An agent can take a lot off your team's plate. Take a look below to see the time and cost you could save by adding AI agents to your IT Services IT team's day.
Where the hours go
Patch Tuesday ends with a long list of devices that updated and never restarted, and chasing those users one by one is what pushes each client's compliance figure below target.
An agent reads each client's RMM after every cycle, names the devices stuck on a reboot or a failed update, and drafts the nudge to each user for you to approve.
A backup job turns green after a retry while the newest restore point is three days old, so the failure only shows up when a client asks for a file back.
An agent compares each job's result with its newest restore point every morning, ranks the stale and repeat failures, and files the ticket with the evidence attached.
The asset register says one thing and the RMM says another, so warranty dates lapse, dead laptops stay on the bill and nobody knows which machines cannot take Windows 11.
An agent reconciles the RMM against the PSA each week, logs the mismatches, and builds the refresh shortlist with warranty end dates already looked up.
Nobody has time to open every client tenant to check who lacks MFA or which guests still have access, so the gaps are found after an incident, not before.
An agent walks the tenants on a schedule, lists the MFA gaps, stale guests and unexpected forwarding rules, and posts one hygiene report per client.
Actionist Will Automate
What one automation looks like
A week with your IT Services IT agents
Some of the apps for your IT Services IT team
Some of the apps your IT agent operates for you. Hundreds more are in the Actionist App Store.
Your Agent wakes up Automatically whenever something happens
Your agents watch the apps you already use and act the moment something happens, usually within about a minute, handle it based on your instructions, 24/7.
Within about a minute of the third failed result appearing in the RMM, the agent reads the job log, checks the PSA for an existing ticket, and drafts one properly described ticket instead of three alerts. It adds the last good restore point, so the engineer sees the real exposure. The drafted client notice waits for your approval.
Your benefits
Where the time goes back
What you do manually today
What your agent runs for you
- IT90 min / weekChasing devices that missed the patch cycle
Exporting the missing update list from each client's RMM, then messaging stragglers one at a time before the maintenance window shuts.
IT Agent0 minAgent drafts the exception list and the nudgesAn agent reads each RMM after the cycle, names the devices stuck on a reboot or a failed update, and drafts the nudge to each user. You approve before anything is sent.
- IT300 min / weekProving last night's backups worked
Opening the Veeam, Datto and Cove consoles in turn, reading job results, and trusting a green tick without checking the newest restore point.
IT Agent0 minAgent ranks failures and stale restore pointsAn agent compares every job result against its newest restore point each morning and logs a ranked exception list, with a drafted ticket for any job failing repeatedly.
- IT120 min / weekKeeping the asset register true
Matching RMM agents to PSA records by serial number, hunting for silent devices and looking up warranty dates machine by machine.
IT Agent0 minAgent reconciles and attaches warranty datesAn agent compares the RMM and the PSA each week, logs mismatches in the register, and builds the refresh shortlist with warranty end dates already looked up.
- IT100 min / weekChecking client tenants for MFA gaps and stale guests
Opening each Microsoft 365 admin centre to export sign-in methods, guest lists and forwarding rules, usually only after something has gone wrong.
IT Agent0 minAgent walks every tenant on a scheduleAn agent reads each tenant's reports weekly and posts one hygiene summary per client listing MFA gaps, inactive accounts and unexpected rules. Changes need an engineer's approval.
- IT140 min / weekWorking through the endpoint detection queue
Reading each alert, finding the machine and user, checking what else happened that day, and writing the ticket from scratch.
IT Agent0 minAgent matches alerts and drafts the ticketAn agent looks up the device and user, adds the day's context and drafts the ticket within about a minute of the alert. An engineer decides whether to isolate or close.
What that's worth
Calculate what your team saves
Based on typical team usage: the visible tasks plus a few other automations the agent runs: ~7 hrs / person / week of admin work automated.
How easy it is to use
We'll do all the heavy lifting for you.
From entering your website address to having a working AI team, no effort from you.
- Step 1
Enter your website
- We'll research your business
- Automatically configure everything for you
- Step 2
Actionist Auto
Optional- Watches you work
- Creates your agents, workflows and schedules
- Step 3
Marketplace
- Hundreds of apps, plus agents and workflows
- Pre-configured by other users
- Step 4
Invite your team
- We'll automatically onboard them too
- Focus on the things that matter
Enter your website URL for a personalised demo
See exactly what Actionist would automate for your business.
You stay in control
An agent that reads client consoles and security detections earns its place only if an engineer can see what it touched and decide what happens next. Actionist keeps every client message as a draft until you approve it and logs each check it runs.
Reboot nudges, backup failure notices and handover emails are drafted for review. Nothing goes to a client contact until you approve it.
It ranks detections, lists exceptions and drafts tickets. Whether a device is isolated, an account is disabled or a client is told is your call.
Wiping a device, resetting a password or removing an account stops for explicit approval, whatever autonomy you set for lower risk steps.
Device, tenant and detection data is encrypted, never used to train models, and every read and write is logged. You can self-host on your own VPS.
More IT Services & MSPs teams
Frequently asked questions
Does my MSP's technical team need to write code to use AI agents for IT teams?
How do I get started with Actionist on a patch and backup routine?
How do I build a customised AI agent for how our fleet checks actually run?
How quickly can I set Actionist up for our client fleet?
Is client device, tenant and detection data safe with Actionist?
What about RMM, backup and EDR consoles that have no API?
Will the agent isolate a device, reset a password or message a client without me?
Can it tell a failed backup that matters from a warning that does not?
How does it cope with clients that all use different patch rings and tools?
See an agent rank your backup failures and queue the detection tickets
Book a free demo and watch an Actionist agent read a backup console, match a detection to its device and user, and draft the tickets for an engineer to approve, end to end.