Actionist·tawk.to
tawk.to

tawk.to

· #293 most-used

Turn every visitor chat into an automated support and sales action

CRMCommunicationAnalyticsSupportAutomationLead Generation

tawk.to is a free live chat and ticketing platform that lets you monitor and chat with visitors on your website in real time. Connect it to Actionist and your agents can capture every inbound chat as a CRM lead, log transcripts to your records system after each session, route new tickets to the right team automatically, pull chat statistics across all your properties without opening a dashboard, and keep your Knowledge Base current by converting recurring visitor questions into article drafts — all triggered by webhooks or on a schedule.

Try tawk.to with ActionistVisit tawk.to
Average time saved
10 hours
per person · per month
≈ 1 workdays back

Eliminates manual work. Agents eliminate manual transcript logging, ticket triage, chat statistics reporting, and lead capture — routine tasks that accumulate across support, sales, and operations teams every week.

Schedule

What your tawk.to agent runs on autopilot

A week of scheduled jobs your Actionist agent will execute on your behalf.

28Scheduled jobs
7Agents at work
24/7Always on
Agents
Tue–Thu
Tue
Wed
Thu
7a
8a
9a
10a
11a
12p
1p
2p
3p
4p
5p
6p
Multi-app workflows

tawk.to × every other app you use

End-to-end automations that span multiple apps — each one a real business outcome.

6Workflows
7Apps spanned
~17 hrsSaved / week
5Personas served
For support
Featured4 apps

Chat transcript logged to CRM and spreadsheet after every session

When a tawk.to chat session ends, the transcript payload fires within about a minute. The agent retrieves the full conversation, appends it to a Google Sheets archive, upserts the visitor as a HubSpot contact with the chat summary as a note, and posts a digest to the support Slack channel. No chat disappears from the record. The whole sequence completes before the visitor has left the page.

~7 hrs

Time saved for your team — every week, on autopilot

The flow
Trigger·When a tawk.to chat session ends and a transcript is generated
Trigger
Step 1
tawk.to
New Chat Transcript received from tawk.to
read
Step 2
tawk.to
Retrieve full chat transcript from the payload
write
Step 3
Google Sheets
Append transcript, visitor name, and timestamp to chat archive sheet
write
Step 4
HubSpot
Upsert contact record with chat summary note
write
Step 5
Slack
Post transcript summary to #support-logs channel
Result
Append transcript, visitor name, and timestamp to chat archive sheetUpsert contact record with chat summary notePost transcript summary to #support-logs channel
The win
Saved per run
5 min
Runs / week
~80×
Every customer conversation is in the CRM before the agent closes their tab
Driven byCustomer Support Agent
ROI

Savings

What your team gets back — two angles: what you stop doing manually, and what that's worth.

Without Actionist

What you do manually today

With Actionist

What your agent runs for you

  • Sales
    30 min / week
    Manual lead capture from chat logs

    Reps manually review tawk.to chat history at the end of the day, copy visitor names and emails, and paste them into the CRM — losing same-day response time.

    Sales Agent
    0 min
    Agent captures leads from chat automatically

    When a visitor starts a chat on the pricing page, the agent creates a CRM lead and alerts the sales rep within about a minute — before the chat ends.

  • Marketing
    25 min / week
    Manual chat analytics reporting

    The marketing team manually opens the tawk.to dashboard, filters by date and tag, copies the numbers, and pastes them into a spreadsheet for the weekly review.

    Marketing Agent
    0 min
    Agent pulls chat statistics and posts the digest automatically

    Every week the agent retrieves chat statistics filtered by tag and property, and posts a ranked performance digest to Slack before the team's planning session.

  • Customer Support
    40 min / week
    Manual ticket triage from the tawk.to inbox

    Support agents check the tawk.to inbox periodically, manually create tasks for each ticket, and notify teammates — leading to response delays whenever the inbox isn't actively monitored.

    Customer Support Agent
    0 min
    Agent routes and logs every ticket within about a minute of arrival

    When a ticket arrives, the agent creates the task in Notion, notifies the assignee in Slack, and starts the SLA clock — all before a human looks at the inbox.

  • Human Resources
    15 min / week
    Manual access review

    HR manually checks tawk.to property members against the employee list quarterly — meaning departed employees may retain chat agent access for months before anyone notices.

    Human Resources Agent
    0 min
    Agent audits property member access weekly

    The HR agent lists all property members weekly and cross-checks against the HR roster, flagging departed employee accounts before they become an access control finding.

  • Finance
    20 min / week
    Manual billing ticket monitoring

    Finance team members manually check the tawk.to inbox for billing enquiries, often catching overdue tickets only at the end of a busy Friday after SLA has already been missed.

    Finance Agent
    0 min
    Agent identifies and escalates overdue billing tickets automatically

    Every Friday the agent lists all billing-tagged tickets, flags those open more than 48 hours, and notifies the billing lead in Slack — no payment dispute heads into the weekend unresolved.

  • Operations
    75 min / week
    Manual weekly ops report assembly

    An ops team member spends Monday morning pulling chat statistics from each tawk.to property, collating them in a spreadsheet, and sending a summary email — one to two hours of non-value work.

    Operations Agent
    0 min
    Agent compiles and distributes the weekly ops report automatically

    Every Monday the agent retrieves chat statistics and ticket data across all properties, writes the performance table to Google Sheets, and posts headline metrics to Slack before the standup.

  • Legal
    30 min / week
    Manual GDPR transcript review

    Legal team members periodically browse tawk.to chat history looking for data requests, missing conversations or catching them too late to meet regulatory response windows.

    Legal Agent
    0 min
    Agent detects and archives data subject requests from chat weekly

    The legal agent scans all transcripts for GDPR keywords weekly, archives matched conversations to the compliance folder, and alerts the DPO — no data request sits undetected.

+ 100s of other tawk.to automations
Average time saved
24 hrs / person / month
Calculator

Calculate what your team saves

Team size
5 people
Hourly rate
$75 / hr
Hours saved / week
13
Hours saved / year
625
Annual ROI
$46,875

Based on tawk.to's typical team usage — the visible tasks plus a few other automations the agent runs: ~2.5 hrs / person / week of admin work automated.

Connect

How to plug tawk.to into Actionist

Pick the connection method that suits your environment.

Connect tawk.to using your REST API username and API key. API access requires requesting beta access from tawk.to first — once approved, generate your credentials in Administration → Integrations → REST API.

1
Request REST API access

Log in to tawk.to, go to Administration → Integrations → REST API. If you have not yet requested beta API access, submit the access request form on that page. Once approved, your credentials will be available here.

2
Generate your API Key

In the REST API settings page, generate an API Key. Copy the key and note the associated username — you will need both.

3
Paste credentials into Actionist

Paste the username and API key into Actionist and click Test connection. Actionist runs a read-only call to confirm the handshake.

Credentials you'll need
API Key*
tawk.to dashboard → Administration → Integrations → REST API → Generate API Key
Username*
The username associated with your tawk.to API credentials
Actions

13 actions your agent can call

Read and write operations available to your Actionist agent.

Triggers

4 events your agent can react to

Events your agent watches for, and the actions it kicks off in response.

FAQs

Questions about tawk.to + Actionist

How does Actionist connect to tawk.to?
Go to the Apps tab, find tawk.to, and click Connect. The recommended path is API key — go to your tawk.to dashboard, navigate to Administration → Integrations → REST API, and generate your API credentials. Paste the username and API key into Actionist, and the agent runs a test call to confirm the handshake before any actions run.
Does connecting tawk.to to Actionist cost extra?
No — tawk.to's live chat and ticketing features are permanently free. The platform charges only for optional add-ons like Remove Branding, Hired Agents, and Video/Voice Chat. This means connecting tawk.to to Actionist costs nothing beyond your Actionist plan subscription, regardless of how many chat or ticket automations your agents run.
What events can trigger Actionist workflows from tawk.to?
tawk.to webhooks fire on four events: Chat Started, Chat Ended, New Chat Transcript, and New Ticket. These arrive as signed POST requests to your configured endpoint within about a minute of the event occurring. Actionist listens on a dedicated endpoint and routes each event to the relevant agent task — no polling required.
What are the most common things agents do with tawk.to?
The most common patterns are: (1) routing new chats to a CRM and creating a lead or contact record; (2) logging completed chat transcripts to a spreadsheet or knowledge base; (3) escalating unanswered tickets to a project management tool; and (4) sending a Slack alert to the support team when chat volume spikes. Any Actionist-connected app can be combined with tawk.to in the same scheduled agent task.
Is tawk.to's REST API publicly available?
The REST API requires requesting beta access from tawk.to. Once approved, you receive a username, password, and API key. Access lets you retrieve chat statistics, list chats and tickets, manage Knowledge Base articles, and configure webhooks programmatically. The JavaScript Widget API is separate and handles visitor-facing widget customisation in the browser — Actionist uses the REST API, not the widget JS API.
Can Actionist log tawk.to chat transcripts automatically?
Yes. tawk.to's chat transcript webhook fires after a chat session ends and delivers the full conversation as a JSON payload. Actionist can receive this payload and route it: write the transcript to Google Sheets, append it to a Notion database, attach it to a CRM contact record, or summarise it with an AI step before logging. This replaces the manual task of copy-pasting transcripts into your records system after every chat.
Can I use Actionist with multiple tawk.to properties (websites)?
tawk.to supports multiple properties (websites), each with its own widget. Actionist connects at the account level and can retrieve chat statistics filtered by property, agent, tag, or department. This means you can run separate scheduled agent tasks per property — for example, a weekly chat-volume report for your main site and a separate one for a client portal — all from the same Actionist connection.
Does Actionist support tawk.to's ticket/inbox feature, not just live chat?
Yes. tawk.to includes a built-in Tickets (Inbox) feature for asynchronous support. When a visitor submits a ticket, the New Ticket webhook fires and Actionist can receive it within about a minute. The agent can then create a corresponding task in your project management tool, notify the assigned support agent in Slack, and update a support metrics tracker — closing the gap between live chat and ticketed support workflows.