SyncroMSP

Open a new helpdesk ticket in Syncro, assigning it to a customer, technician, and ticket type.

Fetch full metadata for an existing Syncro ticket including status, priority, customer, assigned tech, and any existing comments.

Return a paginated list of tickets filtered by customer, status, priority, date range, or assigned technician.

Modify an existing ticket status, priority, assigned technician, or any other field.

Permanently delete a ticket from Syncro. Use for test or duplicate tickets only — deleted tickets cannot be recovered.

Post a public or private comment to an existing Syncro ticket — can send an email reply to the customer or log an internal technician note.

Create a new customer record in Syncro with business name, address, and contact details.

Fetch a single customer record by ID, including all contact information, linked assets, and contract details.

Return a paginated list of all customers in the Syncro account, with optional filtering.

Modify any field on an existing Syncro customer record — address, phone, billing terms, or custom fields.

Fetch a single RMM alert by ID, including the triggering device, alert type, severity, and current status.

Return a paginated list of all open or resolved RMM alerts across all managed devices.

Programmatically create an RMM alert on a managed asset — useful for testing alert workflows or bridging alerts from external monitoring tools.

Suppress an RMM alert for a defined period — useful during maintenance windows to prevent noise from expected conditions.

Clear and permanently remove an RMM alert by ID once it has been resolved and acknowledged.

Generate a new invoice in Syncro linked to a customer, ready for line items and payment collection.

Fetch a single invoice by ID or number, including all line items, totals, and payment status.

Return a paginated list of invoices filtered by customer, date range, or payment status.