bot9

· #370 most-used

AI chatbot for customer support and sales, automated end to end

SalesCommunicationSupportAIAutomation

bot9 is a no-code AI chatbot builder by Dukaan that lets businesses create, train, and deploy a customer support or sales chatbot in minutes — pulling knowledge from website URLs, help articles, PDF files, and manually written content. Connect it to Actionist and your agents can initiate bot conversations the moment a new lead, support request, or customer event occurs; keep the bot's knowledge base current as content changes; extract structured outcomes from completed conversations; and route escalations to human agents with full context attached — all without touching the bot9 dashboard.

Try bot9 with Actionist Visit bot9

Average time saved

10 hours

per person · per month

≈ 1 workdays back

Eliminates manual work. Agents eliminate the manual cycle of drafting first-response messages, maintaining bot training sources, routing escalations, and delivering personalised onboarding or billing communications.

Schedule

What your bot9 agent runs on autopilot

A week of scheduled jobs your Actionist agent will execute on your behalf.

28Scheduled jobs

7Agents at work

24/7Always on

Agents

Tue–Thu

Tue

Wed

Thu

10a

11a

12p

Multi-app workflows

bot9 × every other app you use

End-to-end automations that span multiple apps — each one a real business outcome.

6Workflows

7Apps spanned

~15 hrsSaved / week

5Personas served

For customer success

Featured2 apps

Email support first-response via bot9 in under a minute

When a new support email lands in the shared Gmail inbox, the agent creates a bot9 chat session for that sender, fires their question into the session, retrieves the bot's first-response, and sends it back to the customer as a Gmail reply — all within about a minute. Human agents spend their time on conversations the bot could not resolve, not on typing first-response emails.

~5 hrs

Time saved for your team — every week, on autopilot

The flow

Trigger·When a new email arrives in the shared support inbox

Trigger

Step 1

Gmail

Detect new inbound support email in shared inbox

write

Step 2

bot9

Create chat session for the sender's email address

write

Step 3

bot9

Send chat message with the email subject as opening query

read

Step 4

bot9

Get session messages to retrieve bot first-response

write

Step 5

Gmail

Reply to sender with the bot's first-response draft

Result

Create chat session for the sender's email addressSend chat message with the email subject as opening queryReply to sender with the bot's first-response draft

The win

Saved per run

8 min

Runs / week

~40×

Every inbound support email gets a first-response without a human

Driven byCustomer Support Agent

ROI

Savings

What your team gets back — two angles: what you stop doing manually, and what that's worth.

Without Actionist

What you do manually today

With Actionist

What your agent runs for you

Sales
30 min / week
Manual lead qualification calls
Sales reps manually call or email each new lead to qualify intent, spending 10-15 minutes per lead on discovery that a bot can handle automatically.
Sales Agent
0 min
Agent qualifies every lead via bot9 before rep contact
When a new contact is created in HubSpot, the agent immediately initiates a bot9 qualification chat, extracts intent, and updates the lead score — reps call prepared.
Marketing
20 min / week
Manual campaign follow-up sequencing
Marketing ops manually checks form submissions and assigns each respondent to the right follow-up sequence — a process that creates backlogs during campaign peaks.
Marketing Agent
0 min
Agent initiates bot9 chats for every campaign respondent
When a campaign form is submitted, the agent creates a bot9 session for the respondent and routes the qualified outcome to the relevant follow-up sequence without manual intervention.
Customer Support
45 min / week
Manual first-response drafting
Support agents manually read each new email and draft a first-response — taking 5-10 minutes per ticket and leaving customers waiting when volume spikes.
Customer Support Agent
0 min
Agent delivers bot9 first-response within a minute of each ticket
The support agent initiates a bot9 chat for every new inbound support email and passes the bot's first-response back to the customer before a human agent even opens the queue.
Human Resources
15 min / week
Manual onboarding checklist delivery
HR manually emails each new hire their onboarding checklist and answers first-day questions individually — a process that takes 30-45 minutes per new hire cohort.
Human Resources Agent
0 min
Agent sends personalised onboarding chat to every new hire
When a new hire is added to the onboarding tracker, the HR agent creates a bot9 session and delivers a personalised first-day checklist — no HR team member needs to send it manually.
Finance
25 min / week
Manual dunning calls and emails
Finance team members manually identify overdue accounts and call or email each one individually — a process that takes 10-15 minutes per account and creates weekend backlogs.
Finance Agent
0 min
Agent sends bot9 payment reminders for every overdue invoice
When an invoice is flagged overdue in the finance tracker, the agent initiates a bot9 billing chat and sends a reminder with the payment portal link — no accounts team member places a manual call.
Operations
40 min / week
Manual bot training source maintenance
Ops team manually reviews the bot's training sources weekly, adds new article URLs, and removes outdated ones — a process that takes 30-60 minutes per bot per week.
Operations Agent
0 min
Agent keeps bot training sources current automatically
When new content is published, the agent adds the URL to bot9 training sources and removes stale ones — the bot's knowledge base is always current without a weekly manual update cycle.
Legal
15 min / week
Manual bot instruction compliance updates
Legal and ops manually coordinate updates to each bot's instruction set when regulatory language changes — a slow, error-prone process with no audit trail of what was deployed and when.
Legal Agent
0 min
Agent deploys approved disclaimer language to all bots on update
When legal approves new disclaimer wording, the legal agent updates bot9 instructions for all regulated-product bots in one run — every subsequent conversation carries the approved language.

+ 100s of other bot9 automations

Average time saved

19 hrs / person / month

Calculator

Calculate what your team saves

Team size

5 people

Hourly rate

$75 / hr

Hours saved / week

Hours saved / year

625

Annual ROI

$46,875

Based on bot9's typical team usage — the visible tasks plus a few other automations the agent runs: ~2.5 hrs / person / week of admin work automated.

Connect

How to plug bot9 into Actionist

Pick the connection method that suits your environment.

Connect using your bot9 API key. Generate one in your bot9 dashboard under Settings and paste it into Actionist. No OAuth window required.

Open bot9 Settings

Copy your API key

Locate the API key section and copy your key. Treat it like a password — store it in a secrets manager.

Paste into Actionist

Paste the key into Actionist and click Test connection. Actionist runs a read call to confirm the key is valid.

Credentials you'll need

API key*

bot9 dashboard → Settings → API key

Actions

14 actions your agent can call

Read and write operations available to your Actionist agent.

Triggers

0 events your agent can react to

Events your agent watches for, and the actions it kicks off in response.

This app has no triggers yet.

FAQs

Questions about bot9 + Actionist

How does Actionist connect to bot9?

Go to the Apps tab, find bot9, and click Connect. Enter your bot9 API key — you'll find it in your bot9 dashboard under Settings. Actionist runs a test call against the bot9 API to confirm the key is valid before any actions run. The whole process takes under a minute.

What do I need before connecting Actionist to bot9?

You need a bot9 API key with access to the chatbot you want to automate. Generate your API key in your bot9 dashboard under Settings. The key must belong to an account that has already created and trained a bot — Actionist cannot create bots without a valid, trained bot in your account to reference.

Can I use bot9 alongside other apps in the same Actionist workflow?

Yes. bot9 is most useful when paired with the apps where customer interactions actually originate or land. Common combinations: initiate a bot9 chat when a new lead is created in HubSpot; push the conversation transcript to a Google Sheet for weekly review; post a Slack alert when the bot escalates a chat to a human agent; trigger a bot9 conversation when a Shopify order is placed. Any of Actionist's connected apps can send or receive data alongside bot9 in the same workflow.

What are the most common things agents do with bot9?

The four patterns that come up most: (1) automated first-response — when a new support ticket, form submission, or e-commerce event arrives, the Actionist agent immediately initiates a bot9 chat so the customer gets a response within about a minute rather than waiting in a queue; (2) conversation routing — when the bot9 response indicates the query is out of scope, the agent triggers an escalation workflow in Zendesk, Freshdesk, or Intercom; (3) lead qualification — the agent initiates a bot9 chat for every new inbound lead, collects intent signals, and writes the outcome to the CRM; (4) post-chat data capture — the agent reads the conversation and writes structured takeaways to Google Sheets or Notion for trend analysis.

Does bot9 support triggers, or is it actions only?

bot9 does not emit native webhook events that Actionist can subscribe to. To build trigger-like behaviour, use a scheduled agent task that polls an external data source (such as a new row in Google Sheets or a new ticket in Zendesk) and then calls bot9's API in response. This lets you react to customer events within about a minute of them occurring.

Does bot9 handle multiple languages, and does that work through Actionist?

bot9 supports over 150 languages natively — the AI interprets incoming messages in the customer's language and responds accordingly without any additional configuration. When you initiate a chat or send a message via Actionist, bot9 handles language detection automatically. You do not need to pass a language parameter.

What company makes bot9, and what is it built for?

bot9 is a product by Dukaan (mydukaan.io) — an e-commerce platform company. The chatbot was built specifically for customer support and sales automation, with a focus on no-code bot training from help docs and website content. It integrates natively with Dukaan stores as well as third-party platforms like Shopify, Zendesk, Intercom, Crisp, Freshdesk, Slack, and WhatsApp.

Does Actionist replace bot9, or do they work together?

No. bot9 is a chatbot runtime — it handles conversations and responds based on the training data you provide. Actionist's role is to orchestrate when and why a chat is initiated, and what happens with the result: writing conversation outcomes to a CRM, triggering escalation workflows, or logging transcripts to a spreadsheet. The two tools complement each other: bot9 handles the conversation layer; Actionist handles the upstream and downstream automation.