Bandwidth
· #347 most-usedProgrammable voice, SMS, and number management on carrier-grade infrastructure
Bandwidth is a carrier-grade communications platform that gives enterprises direct access to voice, SMS, and phone number infrastructure via API — without going through a reseller. Connect it to Actionist and your agents can send and receive SMS and MMS messages, initiate and manage programmable voice calls, search and provision phone numbers, download call recordings, and respond to inbound communications within about a minute of arrival — all without touching the Bandwidth Dashboard.
Eliminates manual work. Agents eliminate manual SMS copy-paste, outbound dialling, inbound triage, number provisioning tickets, and delivery report monitoring across sales, support, finance, and operations teams.
What your Bandwidth agent runs on autopilot
A week of scheduled jobs your Actionist agent will execute on your behalf.
Bandwidth × every other app you use
End-to-end automations that span multiple apps — each one a real business outcome.
Inbound SMS routed to helpdesk ticket within about a minute
When a customer texts the support line, the agent looks up their CRM profile, creates a helpdesk ticket in HubSpot with the full message body, sends the customer an acknowledgement SMS with their ticket ID, and alerts the support team in Slack — all within about a minute of the message arriving.
Time saved for your team — every week, on autopilot
Savings
What your team gets back — two angles: what you stop doing manually, and what that's worth.
What you do manually today
What your agent runs for you
- Sales90 min / weekManual dialling and SMS copy-paste
Reps manually dial each prospect, paste phone numbers into a messaging tool for follow-ups, and update the CRM by hand after each call — consuming time that could go to selling.
Sales Agent0 minAgent initiates calls and sends follow-up SMS automaticallyWhen a deal stage changes or a form is submitted, the Sales Agent creates an outbound call and logs the outcome to HubSpot — reps are on the call before they would have finished dialling manually.
- Marketing60 min / weekManual campaign SMS batch and delivery monitoring
The marketing team manually exports a contact list, uploads it to a messaging platform, configures the campaign, and checks delivery reports throughout the day.
Marketing Agent0 minAgent sends, tracks, and reports on every campaign messageThe Marketing Agent sends personalised SMS and MMS to the approved segment and logs delivery rates to the campaign tracker — the team reviews outcomes, not dashboards.
- Customer Support80 min / weekManual inbound SMS routing and ticket creation
Support staff check the SMS inbox manually, copy message content into the helpdesk, look up the customer in the CRM, and type a reply — each step done separately before the ticket is created.
Customer Support Agent0 minAgent creates tickets and sends acknowledgements within about a minuteThe Support Agent converts every inbound SMS to a helpdesk ticket, looks up the sender's CRM profile, and sends an automated acknowledgement — all within about a minute of the message arriving.
- Human Resources40 min / weekManual candidate reminder calls and emails
Recruiters call each candidate the day before an interview, leave voicemails, send follow-up emails, and manually note confirmation status in the ATS — repeated for every scheduled interview.
Human Resources Agent0 minAgent calls and texts every candidate automatically the day beforeThe HR Agent initiates a BXML reminder call and follows up with an SMS if unanswered — every candidate is reached without a recruiter picking up the phone.
- Finance120 min / weekManual payment reminder calls and follow-up SMS
Collections staff manually call overdue accounts, leave voicemails, send follow-up emails, and update the collections tracker after each attempt — a repetitive process that takes hours each week.
Finance Agent0 minAgent calls overdue accounts and sends follow-up SMS automaticallyThe Finance Agent initiates outbound calls to overdue accounts, sends follow-up SMS if unanswered, and logs every outcome to the collections tracker without a collections rep dialling manually.
- Operations90 min / weekManual number provisioning and inventory audits
Ops raises tickets with the telecom admin for every number order, release, or configuration change, then manually reconciles the inventory against the billing statement each month.
Operations Agent0 minAgent provisions, audits, and releases numbers automaticallyThe Operations Agent handles the full number lifecycle — search, order, configure, audit, release — without a telecom admin ticket. The inventory is always current in the operations register.
- Legal45 min / weekManual opt-out scanning and TCPA compliance logging
Legal staff periodically scan the inbound SMS inbox for opt-out keywords, manually update the suppression list, and file compliance notes — a process that is prone to delays and missed entries.
Legal Agent0 minAgent detects opt-outs and updates suppression list within about a minuteThe Legal Agent scans every inbound message for opt-out keywords, sends the mandatory confirmation, updates the CRM and suppression list, and logs the event — all within about a minute of receipt.
Calculate what your team saves
Based on Bandwidth's typical team usage — the visible tasks plus a few other automations the agent runs: ~2.5 hrs / person / week of admin work automated.
How to plug Bandwidth into Actionist
Pick the connection method that suits your environment.
Authenticate with your Bandwidth Account ID and API User credentials. Create an API user in the Bandwidth Dashboard under Account > Settings > API Users and paste the Account ID, Token, and Secret into Actionist.
Log in to the Bandwidth Dashboard and go to Account > Settings. Your numeric Account ID is displayed at the top of the page.
Go to Account > Settings > API Users. Create a new API user or use an existing one. Copy the API Token (username) and API Secret (password) — the secret is only shown once.
Enter your Account ID, API Token, and API Secret in the fields below and click Test connection. Actionist runs a read-only call to verify the credentials before saving.
15 actions your agent can call
Read and write operations available to your Actionist agent.
5 events your agent can react to
Events your agent watches for, and the actions it kicks off in response.